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Phone & Messaging: Call Queues

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Remove Missed call tracking for a Call Queue call.

For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)

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  • Martin commented  ·   ·  Report

    Customer uses a call queue for incoming calls.And if an incoming call is answered by a member of the call queue, then this call will be reported to the other members of the call queue as a missed call.Customer does not want it to show up as a missed call to the other members of the call queue.