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Settings and activity

5 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    666 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jase commented  · 

    Would it also be possible to see when someone is On Queue in the statuses?

    Jase supported this idea  · 

  2. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jase supported this idea  · 

  3. Generate analytics reports showing detailed call queue report

    48 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jase supported this idea  · 

  4. AI note taker

    26 votes

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    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jase supported this idea  · 

  5. Rename the recording to the Name of the Ring Central Video Meeting

    20 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Jase supported this idea  ·