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5 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    677 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jase commented  · 

    Would it also be possible to see when someone is On Queue in the statuses?

    Jase supported this idea  · 

  2. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jase supported this idea  · 

  3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    57 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Jase supported this idea  · 

  4. AI note taker

    30 votes

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    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jase supported this idea  · 

  5. Rename the recording to the Name of the Ring Central Video Meeting

    22 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Jase supported this idea  ·