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17 results found

  1. Read notification for RingCentral messages

    177 votes

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    60 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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    Patrick commented  · 

    This feature is still badly needed. Ideally for both direct and teams messages.

    Patrick supported this idea  · 

  2. Highlight unread messages within conversation

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  3. ability to add user to multiple teams at once

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  4. Auto enroll users to pre-defined chat groups based on their role

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    We manage a team of 40+ seasonal staff. This feature would be extremely useful during on/offboarding periods.

    Patrick supported this idea  · 

  5. Ability for chat group admins to add hashtags to chat groups

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    This would be extremely useful in conjunction with pinned messages. A way to search teams for similar content.

    Patrick supported this idea  · 

  6. Add a way to personalize notification sounds for mentions in chats/messages

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  7. Text with Gif Messages

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  8. Feature to have Super Admin the ability to delete another user's group chats without logging in as that specific user

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  9. AI tool for using chats as knowledge base and get answers using prompts

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    Setting up a team or user our human users can interact with would do wonders!

    Patrick supported this idea  · 

  10. Auto add/delete Users in the Group message

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    I agree this is needed! We manage a seasonal staff of 40+ individuals. Adding them to specific teams can be a nightmare during our high on/offboarding periods.

    Patrick supported this idea  · 

  11. Add Read/Sent Feature for Messaging

    9 votes

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    New  ·  4 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick supported this idea  · 

  12. schedule

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    This is important for those who have support teams that are on a different schedule to admin/management. A schedule function would allow users to send messages as they need to and schedule for later.

    Patrick supported this idea  · 

  13. Read Receipts

    7 votes

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    New  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    Similarly, adding group read receipts to know who has seen the message or not in RingCentral Teams/Groups.

    Patrick supported this idea  · 

  14. mark message important or urgent in ring central chat

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Patrick commented  · 

    Agree with the need for importance marking. Anything marked important should bypass user notification settings - not ignoring DND. Anything marked as urgent should bypass ALL user notification settings and ping regardless.

    Patrick supported this idea  · 

  15. Message Layout

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Patrick commented  · 

    Agree that the message layout all on the same side can be a bit hard to read - especially in groups. Suggest making this an option alongside the current layout.

    Patrick supported this idea  · 

  16. Enable MMS / RCS International - RCS / Domestic

    38 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Patrick supported this idea  · 

  17. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Patrick supported this idea  ·