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Archie
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6 votesArchie
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66 votesArchie
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5 votes
An error occurred while saving the comment Archie
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37 votes
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RingCentral says they have a feature to block Robo-Calls to our #800, but it clearly is not working. We received upwards of 30 robocalls per day from multiple different phone #'s and get charged for for these calls. I've called in a few times to address this issue, yet nothing changes. Its almost as if its part of their business plan to not have a solution for these calls. Im pretty sure that if these calls were costing Ring Central instead of my company that they would have already addressed this. Something has to be done to correct this issue, or we will be forced to find a more practical solution for companies phone. They told me the other day to enter each robocall phone # into the call blocked list. So far Ive entered over 180 phone #'s in the past week and they keep coming. The time spent entering these #'s can not be sustained.
Archie
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We receive close to a hundred robo-calls per day and each one of these calls stays on the line for 1 min 48 sec or 1 min 54 sec depending on the time of day they call. We are subsequently charged for each one of these calls and the time spent on our line.
As it is right now, when someone calls our #and doesn’t enter anything the caller stays connected for upto 1 minute and 54 seconds. Why doesn’t the call end much earlier if there is no response?
I work for an IT and technical staffing agency. It’s actually my business and I’ve been doing this since 1998. I know I can quickly find your company a software engineer / Hardware Engineer with the skill sets to program some of the very suggestions that I made above into Ring Centrals system. I’m pretty sure these changes could be made if the will to make them was there. Please let your company know that I have a solution for this if they would like to get it taken care of.