← RingCentral Ideas

Settings and activity

4 results found

  1. Failed Fax Preview

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    KW commented  · 

    it is available for every other fax status - yet for failed faxes it isnt an option. The only way I have found to view it is to resend it and then view it in the "submitted" state under the sent filter.

    KW supported this idea  · 

  2. Increase the number of attempts a fax has to succeed.

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    KW commented  · 

    Agreed with both comments. It would be nice if we could set the interval and the number of retries.

    At a minimum, double the number of retries.

    KW supported this idea  · 

  3. Better fax failure messages and admin tracking dashboard

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    KW commented  · 

    Also please allow us to view the FAILED fax - we can see SENT, UNREAD and RECEIVED faxes. We cannot view the FAILED fax.

    KW supported this idea  · 

  4. Viewing failed fax attachments

    16 votes
    New  ·  7 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    KW commented  · 

    Here is another sample showing the view fax on another status - we need this on the FAILED faxes.

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    KW commented  · 

    This is critical as I cannot see the faxes that have failed. The email notification contains the file name of the fax but in the interface I cannot see the failed fax. View the fax is available for SENT, RECEIVED, UNREAD, but not FAILED.

    KW supported this idea  ·