Settings and activity

8 results found

1. Adding Columns to ACE

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Domenic commented  ·  Feb 10, 2026  ·  Edit…  ·  Delete…

   There should also be columns for call/chat dispositions and notes too. Thank, Janine!

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   Domenic supported this idea  ·  Feb 10, 2026

2. Chat Popout Window

   13 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Domenic supported this idea  ·  Nov 27, 2025

3. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

   22 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Domenic supported this idea  ·  Sep 15, 2025

4. Schedule Closed

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Domenic supported this idea  ·  Sep 12, 2025

5. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Domenic supported this idea  ·  Jul 29, 2025

6. Chat send to email

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Domenic supported this idea  ·  Jul 28, 2025
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   Domenic commented  ·  Jul 28, 2025  ·  Edit…  ·  Delete…

   This will be very helpful to our agents for sending chat details with transcripts to our ticketing system.

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7. Ringcx voicemail Email notification includes transcript of the voicemail

   33 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Domenic supported this idea  ·  May 1, 2025

8. Call Display visible when calls are transferred from Reception

   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Domenic supported this idea  ·  May 1, 2025