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Settings and activity

7 results found

  1. Chat Popout Window

    13 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Domenic supported this idea  · 

  2. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  3. Schedule Closed

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Chat send to email

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Domenic commented  · 

    This will be very helpful to our agents for sending chat details with transcripts to our ticketing system.

  6. Ringcx voicemail Email notification includes transcript of the voicemail

    33 votes

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    1 comment  ·  RingCX » Digital experience  ·  Admin →
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  7. Call Display visible when calls are transferred from Reception

    24 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Domenic supported this idea  ·