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6 results found

  1. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Domenic supported this idea  · 

  2. Schedule Closed

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    25 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Chat send to email

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Domenic commented  · 

    This will be very helpful to our agents for sending chat details with transcripts to our ticketing system.

  5. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Admin →
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  6. Call Display visible when calls are transferred from Reception

    23 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Domenic supported this idea  ·