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Settings and activity

6 results found

  1. Include contents of SMS/MMS on the Logs

    159 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angelina supported this idea  · 

  2. automatically detect RoboCalls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Angelina supported this idea  · 

  3. base state

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Angelina supported this idea  · 

  4. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    103 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Angelina commented  · 

    Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.

    Angelina supported this idea  · 

  5. "One tap to join audio only from a smartphone"

    5 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Angelina supported this idea  · 

  6. I would like my CX agents to be able to see how much time they have logged in each state through the daay

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Angelina shared this idea  ·