Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show in this area. This is how Vonage does it. OR;Add a text button in the window that shows while we are on the call
Matthew
shared this idea
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Shari
commented
I used to use DialPad and there was the option to text while I was on a phone call with a patient. For example, if I was talking to you and wanted to share my email address, I could text you while we were talking on the phone. It was a great option with DialPad but not with RingCentral. Please add it. Texting requires me to click on a different button, add the phone number, and then text. It's more clicks.
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Accounting
commented
I am writing to provide feedback regarding an ongoing issue with text message delays on RingCentral. We have noticed that messages are being delayed by approximately 30 minutes, which is significantly impacting our business operations.
This delay is causing considerable disruption, and we would appreciate it if you could address this issue as a priority. Timely communication is crucial for our business, and such delays are not acceptable.