Settings and activity

7 results found

1. Adding Columns to ACE

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Janine shared this idea  ·  Feb 10, 2026

2. Report from Trackers

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Janine supported this idea  ·  Aug 14, 2025

3. Chat send to email

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Janine supported this idea  ·  Jul 28, 2025

4. Transferring calls to RingEX Extensions via corporate directory

   58 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janine supported this idea  ·  May 6, 2025

5. Add Voicemail Transcription for Contact Center

   12 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janine supported this idea  ·  May 1, 2025

6. Ringcx voicemail Email notification includes transcript of the voicemail

   33 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Janine supported this idea  ·  May 1, 2025

7. Call Display visible when calls are transferred from Reception

   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janine supported this idea  ·  May 1, 2025
   Janine shared this idea  ·  Apr 30, 2025