Settings and activity

15 results found

1. Last Agent Routing with Digital Queues

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jan 8, 2026

2. Real time agent analytics for when they are engaged in a digital interaction

   4 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Dec 18, 2025

3. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Oct 13, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Oct 13, 2025

5. call offers for the longest wait time

   218 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jul 8, 2025

6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   109 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jul 1, 2025

7. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Jun 30, 2025

8. Wrap Time / After Contact Work

   134 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jun 30, 2025

9. Add historical call volume by day to the dashboard. Filter by any timeframe for any team.

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jun 30, 2025

10. To filter the report for "Today" and be able to select a specific time range.

    7 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

11. Call Log Filter By Time

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

12. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

13. Add time slot filter in Adoption & Usage.

    4 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

14. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

15. Real-Time Queue Status Visibility for Agents

    108 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 19, 2025