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19 results found

  1. RingCX Time Based Callback-in-Queue Offering

    38 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Richard commented  · 

    Giving the option of only actioning the queue callback during office hours would also be really helpful.

    Richard supported this idea  · 

  2. Have the ability to delete just a call recording rather than the full interaction

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Richard supported this idea  · 

  3. Update RingCX Agent for ALL Interaction Types

    53 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Richard supported this idea  · 

  4. Real-Time Dashboard Refresh

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Richard supported this idea  · 

  5. Last Agent Routing with Digital Queues

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Richard supported this idea  · 

  6. Real time agent analytics for when they are engaged in a digital interaction

    4 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Richard supported this idea  · 

  7. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Richard supported this idea  · 

  8. Quality of Service (QoS) Portal for RingCX Calls

    75 votes

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    Under Review  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Richard supported this idea  · 

  9. call offers for the longest wait time

    223 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Richard supported this idea  · 

  10. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    124 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Richard supported this idea  · 

  11. Admins to be able to delete call recordings within RingCX

    18 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Richard shared this idea  · 

  12. Wrap Time / After Contact Work

    141 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Richard supported this idea  · 

  13. Add historical call volume by day to the dashboard. Filter by any timeframe for any team.

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Richard supported this idea  · 

  14. To filter the report for "Today" and be able to select a specific time range.

    7 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Richard supported this idea  · 

  15. Call Log Filter By Time

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Richard supported this idea  · 

  16. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Richard supported this idea  · 

  17. Add time slot filter in Adoption & Usage.

    4 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Richard supported this idea  · 

  18. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Richard supported this idea  · 

  19. Real-Time Queue Status Visibility for Agents

    111 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Richard supported this idea  ·