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Settings and activity

11 results found

  1. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Richard supported this idea  · 

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    74 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Admins to be able to delete call recordings within RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Richard shared this idea  · 

  4. Wrap Time / After Contact Work

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Add historical call volume by day to the dashboard. Filter by any timeframe for any team.

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. To filter the report for "Today" and be able to select a specific time range.

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Richard supported this idea  · 

  7. Call Log Filter By Time

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Richard supported this idea  · 

  8. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Richard supported this idea  · 

  9. Add time slot filter in Adoption & Usage.

    4 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Richard supported this idea  · 

  10. Generate a report on a date range but only on specific time of the day

    44 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Richard supported this idea  · 

  11. Real-Time Queue Status Visibility for Agents

    77 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Richard supported this idea  ·