Settings and activity

22 results found

1. Agents Request Specific Feedback

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Jun 25, 2026

2. Allow UK English in follow-up email

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Jun 25, 2026

3. Digital interaction routing to next available agent

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Apr 29, 2026

4. RingCX Time Based Callback-in-Queue Offering

   42 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Richard commented  ·  Apr 20, 2026  ·  Edit…  ·  Delete…

   Giving the option of only actioning the queue callback during office hours would also be really helpful.

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   Richard supported this idea  ·  Apr 20, 2026

5. Have the ability to delete just a call recording rather than the full interaction

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Mar 30, 2026

6. Update RingCX Agent for ALL Interaction Types

   57 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Mar 16, 2026

7. Real-Time Dashboard Refresh

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 20, 2026

8. Last Agent Routing with Digital Queues

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jan 8, 2026

9. Real time agent analytics for when they are engaged in a digital interaction

   18 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Dec 18, 2025

10. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Oct 13, 2025

11. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Oct 13, 2025

12. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jul 8, 2025

13. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    130 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jul 1, 2025

14. Admins to be able to delete call recordings within RingCX

    18 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Richard shared this idea  ·  Jun 30, 2025

15. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

16. Add historical call volume by day to the dashboard. Filter by any timeframe for any team.

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

17. To filter the report for "Today" and be able to select a specific time range.

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

18. Call Log Filter By Time

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

19. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025

20. Add time slot filter in Adoption & Usage.

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jun 30, 2025