Settings and activity

104 results found

1. Customize ring tone for different call queue calls

   8 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

2. After declining a call, stop it from incessantly re-ringing my extension

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

3. have duration for agent state and select an agent state in advance after a call.

   11 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

4. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

   22 votes

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   Implemented  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

5. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   44 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

6. Unable to fast forward or rewind while listening to call recordings

   11 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

7. Option to disable Call Recording for internal interactions

   15 votes

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   New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

8. Real-Time Call Recording Availability for Compliance

   14 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

9. base state

   12 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Feb 13, 2026

10. Ability to Deactivate Agents and Retain Historical Reporting in RingCX

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Feb 13, 2026

11. Enhance Agent States

    67 votes

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    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Feb 13, 2026

12. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 23, 2026

13. Count All Call Time as the Egaged Agent State

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 23, 2026

14. Improvement with the CX queue voicemail options.

    38 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 23, 2026

15. Longest Idle Call Queue Fix

    71 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 23, 2026

16. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 21, 2026

17. Include the Graph Presented in the Dashboard to the Subscription Report

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

18. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

19. Quarterly Reports

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

20. Statistic on Customer TOTAL Hold Time

    2 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026