Settings and activity

4 results found

1. Automatically change of Status

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Lukas shared this idea  ·  Oct 16, 2025

2. Presence Status Change Notification

   13 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lukas supported this idea  ·  Oct 16, 2025

3. Add AWAY Option for chat

   42 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Lukas commented  ·  Oct 16, 2025  ·  Edit…  ·  Delete…

   We would like to implement, that the status change is automaticcaly, if a person is 5 Mins away from the software.
   For now the Status is linked with our desk phones, but they are always availible thorough network and power.
   And we dont have the possibility to connect to TEAMS.

   Thank you!!!

   Save Submitting...
   Lukas supported this idea  ·  Oct 16, 2025

4. Retain Caller ID information regardless of blind/warm transfer type

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   21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   
   

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

   Lukas supported this idea  ·  Oct 16, 2025