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  1. Round Robin - Call Queue Setting

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paula commented  · 

    This would be extremely helpful- especially since longest idle includes outbound calls. Our old PBX system had this capability. It seems like it should be standard for any system that is promoted for a call center.

    Paula supported this idea  · 

  2. Zero Dialing on Answered Calls/On Hold

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Paula supported this idea  · 

  3. Forward a voicemail to a call queue voicemail

    23 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Paula commented  · 

    Our office manufacturers oral appliances for dentists. It is critical that calls are returned as soon as possible. Not being able send a call directly to a queue's voicemail causes delays which doesn't work for us or our customers. This was a basic feature in our old PBX system. Really surprised that it doesn't exist here.

    Paula supported this idea  ·