Round Robin - Call Queue Setting
Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are trying to evenly distribute incoming leads.
Kailey
shared this idea
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Vincent
commented
RingCentral is a solid and reliable platform, especially for business communications. However, we really hope the Round Robin call queue option can be added back or prioritized.
At the moment, only Fixed Order and Longest Idle are available. While these are useful, Round Robin is critical for sales teams because it fairly distributes incoming calls by rotating agents in sequence. This ensures equal opportunity for leads and avoids overloading specific agents.
Our business personally needs this feature, and many sales organizations depend on Round Robin for proper call and lead distribution. Most VoIP providers already support this, so having it in RingCentral would significantly improve usability and competitiveness.
We strongly encourage the team to prioritize adding Round Robin back to call queue settings. This would be a massive improvement for sales-focused teams.
Thank you, and we appreciate the continuous improvements to the platform.
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Paula
commented
This would be extremely helpful- especially since longest idle includes outbound calls. Our old PBX system had this capability. It seems like it should be standard for any system that is promoted for a call center.