Settings and activity
6 results found
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11 votes
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Kimberly
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5 votesKimberly
supported this idea
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4 votes
An error occurred while saving the comment Kimberly
commented
I know that users can login into the Admin portal in order to manage the deleted messages but it would valuable to be able to manage all voicemails and recover deleted emails through the app or on the website without having to login into another portal to accomplish this.
Kimberly
supported this idea
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17 votes
An error occurred while saving the comment Kimberly
commented
I know that users can login into the Admin portal in order to manage the deleted messages but it would valuable to be able to manage all voicemails and recover deleted emails through the app or on the website without having to login into another portal to accomplish this.
Kimberly
supported this idea
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9 votes
An error occurred while saving the comment Kimberly
commented
Yes, this would ensure the group handling knows what is going on with each voicemail and duplicate work isn't being done and customers are getting the proper customer service.
Kimberly
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15 votesKimberly
supported this idea
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It is important that the original caller ID information remain attached to a voicemail throughout its lifecycle. When voicemails are shared, reassigned, or routed to the appropriate employee, preserving the original caller information provides essential context and helps eliminate unnecessary delays and confusion. This is not simply a convenience feature; it directly impacts productivity, service quality, and the ability to respond appropriately to callers.