Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken to deal with that voicemail.
9
votes
WBG
shared this idea
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Kimberly
commented
Yes, this would ensure the group handling knows what is going on with each voicemail and duplicate work isn't being done and customers are getting the proper customer service.