Deleted voicemail tracker
Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.
Ildefonso
shared this idea
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Erica
commented
I got on the app today to look for this exact feature. This would help when working remotely, to know if a coworker took care of something in my absence. I still have the email transcript but I don't know, and currently cannot check if that customer was called back and the voice message deleted.
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Jennifer
commented
Reporting system, it would be great if you could see a voicemail from the admin side after a user deleted it.