84 results found
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Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes -
Temporary Call forwarding
W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
1 vote -
dial pad fixed on the screen
Help the dial pad to not to pull up manually everytime to make a call
8 votes -
Call Forwarding to extensions
With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.
26 votes -
Keyboard shortcut to access the search bar in RingCentral App
If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
1 vote -
Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
21 votes -
Reassign Task to a Different Team or Group
I would like the ability to create a task and then either copy or reassign to a different team/conversation.
7 votes -
Show availability/status in Company contact list.
Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.
101 votes -
Call queue member, to have the ability to receive call even when on an active phone call
In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
8 votes -
Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc
More hot keys in general, but It would be great to have hotkeys for all the new action options.
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available in app today, learn more here.
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Allow RC App(Unified) as Call forwarding - aside from the RC Phone App
User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
2 votes -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
Allow Dialer to be moved out the RC App window.
We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…
10 votes -
Permit notifications when app is focused (new RC mutes when app in focus)
Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.
9 votes -
Shared VM and Fax suggestion
Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…
3 votes -
Single Sign-On for Support Site
Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…
6 votes -
Disable RingCentral App Auto-Update on macOS
On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.
56 votes -
Receive Automated Messages
Currently Ring Central can nto receive automated messages. Some of us need it for our business. We would like the feature included.
2 votes -
SMS Short Code
SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.
5 votes -
Would like to view calendar that shows EVERYTHING at all times, the color tags
Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…
1 vote
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