Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group features.
James
shared this idea
-
Bridget
commented
This is insane. There is no solution for ringing softphone / mobile app in a ring group, which severely limits call routing and handling when so many people don't have physical phones or work remotely.