50 results found
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ability to automatically record calls without tapping record button anymore.
Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.
3 votesThis feature already exists and can be enabled by Super Admins in your account. Contact support for help as there could be limitations or other things you should know before enabling this.
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Changing Security Question without changing Password and PIN
It would be helpful if the customer can change the Security question on the admin portal and no need to change the PIN and Password. Stand alone update for the Security Question will be really helpful.
1 voteAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This option currently exists in product. Learn more here.
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ActiveDirectory/Azure integration
It would be great to be able to sync email address, phone number and extension with a user's AD properties.
1 vote -
CALIFORNIA - Disable Call Recording Option on App
In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?
1 vote -
Add Feedback for Bulk Upload
I recently had to fill out the bulk upload template and upload it. I had to repeat this several times as it did not work, but I was given no information to let me know they failed. Adding a feature where you receive an email letting you know the below would be greatly beneficial. How many users were createdHow many users failed to be createdReason why they failed
2 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
When using the Add Users in Bulk template, the final step in the upload process includes a field where you can enter the email addresses of people to whom a confirmation should be sent. (The account's super admin receives this notification by default.) This confirmation email contains the number of users that were created and the number that were not created. The file attachment in the confirmation email will note the errors encountered on the respective lines of any records that were not successfully created during the file processing. -
Do not disturb monitoring
Wanted to have a feature to know if the specific user is on DND mode to avoid confusion on transferring the call. Having a specific platform to check or any indication that user is on DND seen by others
1 vote -
Add a custom greeting before the call reaches the IVR Menu
A feature for Adding a custom greeting before the call reaches the IVR Menu
2 votes -
In reporting, show who in a group answered a call.
Allows managers to see who in their department, is or isn't taking calls.
1 vote -
Distinguish calling number between Ringcentral and personal number
Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.
1 vote -
Increase number of rings for user extension
To be able to increase more than 15 rings in a user call handling
1 vote -
Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added
It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need to.
20 votes -
Remove the intro/greeting and hold music when a caller calls a direct line
Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove it when people call our direct lines. Instead, we would prefer if the direct lines would just ring as a normal phone would before connecting with the person on our team. The reason being that when someone calls a direct line expecting to immediately get the person that they are trying to reach…
2 votes -
Multiple call by Name Directories for each sites
We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
2 votes -
Ability to disable inbound faxing account wide
We use another solution to receive e-fax and were looking to disable the ability to receive fax on our lines.
7 votes -
Add a phone when creating a new user
Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
1 vote -
Service Status Alerts Subscription
Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
3 votes -
Make things easier to find
I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
1 vote -
Real Time Monitoring for All Calls
It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
1 vote -
Deactivate fax
Have an option to deactivate fax for users account
8 votes -
The capability to move a call queue member from Unavailable to Available.
Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
1 vote
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