379 results found
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provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
forward call queue calls to another call queue with same members if not answered or busy
request to forward call queue calls to another call queue with same members if not answered or busy
1 vote -
Ability not to see who picked up the call queue call
Ability not to see who picked up the call queue call,
When member's picked up the call from call queues.1 vote -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
6 votes -
Show "Callback" for Callbacks alongside Caller ID in Pop-Up Window
Create an option to identify whether a call is a standard inbound call versus a callback when the notification window pops up on the screen for a incoming call. This could appear alongside (under or above) the Caller ID so agents can see which type of call is coming in.
1 vote -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
311 extension
Allow users to use 311 as an extension user on the account.
1 vote -
Call monitoring for Queue's instead of individual extentions
We would like to allow call monitoring for a call queue instead of individual extentions. When staff is calling others that are not related to the call queue we don't want to have mix ups of listening in to calls that are unrelated to the call queue.
1 vote -
An analytic for number of Callbacks that are handled would be great for internal metrics.
An analytic for number of callbacks that are handled would be great for internal metrics.
1 vote -
Add an option to schedule a call queue by date
Add an option to schedule a queue by date
This would help prevent situations where someone forgets to mark themselves as unavailable during a weekend or a day off, or forgets to mark themselves as available again when returning from that time off.1 vote -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
Main Line rings all phones and is viewable for all phones
I am looking to have my phone system setup where when someone calls in the main line it rings on all phone extensions. Anyone is able to pick up the line and place that line on hold. Regardless of if the person who originally accepted the call is continuing to talk with the person or places them on hold all other users are able to see there is a call in process. If / when that line is placed on hold it is already visible to all other users and anyone can pick up that call without any additional parking…
1 vote -
callback call recording
Can we have the auto call recording turned on for the callback feature within call ques. I am being told that in a call que if you have the callback feature turned on and a client selects the call back feature, then that call is not recorded
1 vote -
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
1 vote -
Call Queue Pick Up members ability to turn off ringing
The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.
5 votes -
Outbound Call Prefix For Select Extensions
For Admins to be able to have an option to turn on outbound call prefix not just account wide, but just for certain phones if they want to.
2 votes -
Update call queues by CSV
Requesting a way to update call queues in bulk. A way to upload a CSV that can update existing managers, members, notification settings, and other settings.
A lot of the call queues require different settings, so a template wouldn't work.
An import/export option would be nice to review all current settings and to apply new ones across all call queues.1 vote -
afficher le total au complet ou avec des pages 1000 contacts minimum
afficher le total au complet ou avec des pages 1000 contacts minimum
1 vote
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