220 results found
-
Block notifications on Add Call Queues in Bulk
When adding call queues in bulk, have a choice to not send template applied notifications to the Queue Managers being imported. Currently when queues are imported, anyone assigned as a Queue Manager is notified a template was applied. This produces a lot of emails to a client when a new system is being setup. The message when completing the import process only mentions the Super Admin and anyone else designated will be notified, not the Queue Managers.
1 vote -
Manage Ques back for individuals
The manage ques that were on the desktop app is no longer there. I am a member of 3 ques and one I am in once a day for 30 minutes. If I choose to toggle so I dont accept que calls then that stops the other two that I am in all day. The capability of being able for each user to manage was the best. Our Admin people are not always able to monitor and change.
1 vote -
Annoucement for Callers position in Call Queue
Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.
For example if 10 people are calling and waiting it announces what number they are on the call queue.
1 vote -
Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)
Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)
2 votes -
Geo Routing for Toll Free Number and local number
Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.
1 vote -
Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…
5 votes -
Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Number of callers allowed in queue to one
Customer would like to have the option to set the Number of callers allowed in queue to 1.
2 votes -
Add more options to wrap up time.
I would like to add a 2 minute option to queue wrap up time. Or add the ability to customize a wrap up time.
1 vote -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
3 votes -
Custom Call Rules for Call Queue from IVR Menu
Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.
1 vote -
Allow a person to send an incoming queue call to voicemail
Sometimes you are receiving an incoming Queue call that you NEED to send to voicemail and not answer. Please give us the option to do that instead of just "ignore" and then it continues ringing.
1 vote -
Call Queue Members - Add Same User more than once in Fixed Order
Call Queue Members - Add Same User more than once in Fixed Order.
I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.1 vote -
CQ download?
In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etcBeen asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.
Am regularly asked for other metrics.
1 vote -
ring tone
The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office
3 votes -
Call Queues - Single User Configuration
Hi team, we should consider adding a single-user configuration for call queues and schedules. Settings in phone system and for the user doesn't allow customization in that fashion at this time.
1 vote -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote
- Don't see your idea?