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180 results found

  1. I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.

    I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Turn on and off " Accept Call Queue Calls " using the Desktop App

    The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Call waiting for external number

    customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.

    We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.

    Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.

    Use case:
    -User has MS Teams enabled on their extension.
    -User has Voicemail enabled in MS teams setting.
    -User is a part of a Call Queue.
    -Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.

    -Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.

    Customer…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. call queue automatically update work hours

    The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Ability to identify existing customer

    Customer wants to know if their callers are existing customers or new customers on the incoming call information.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. CID should show once the call transferred from a call queue to another call queue extension

    Customer would like to retain the CID when a call from a call queue to another call queue extension

    3 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. Enable to add Email addresses as permitted to send faxes for a Call Queue

    Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Call Queues Call Handling & Members Rejection of incoming call

    Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

    Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management

    5 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. voicemail

    It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Call queue functionality

    Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.

    3 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. ability to get detailed call logs for multiple user that is using only one extension

    ability to get detailed call logs for multiple user that is using only one extension

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Site call recording

    Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Allow deskphone without a number as ringer to call queue

    We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Abandoned calls in performance report but call are being forwarded to an external number

    requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Disable the option to enter an extension while the prompt is playing

    Disable the option to enter an extension while the prompt is playing.

    The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.

    2 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting

    Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
    Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
    It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.

    Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Show Initial caller' Phone number for transfered calls from user to Call queue

    Show Initial caller' Phone number for transfered calls from user to Call queue

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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