Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.
-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer would like the ability to specify where the voicemail can be left.
2
votes
Jeremy
shared this idea