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222 results found

  1. Text message character limit

    Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. SMS convert to a txt or doc file

    SMS convert to a txt or doc file

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Increase the 5000 text limit for sms messages. Also increase the history length to greater than 180 days.

    Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. One click solution to text my current caller.

    When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. turn off the SMS reading pane

    Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  6. MASS TEXTING USING RINGCENTRAL APP

    An option for us to send text messages for thousand recipient without using any platform or puting the number manually.

    10 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Add name of SMS recipient automatically

    When we send an SMS, I would like their contact name to automatically populate when I send the text

    When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,

    3 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  8. Reply using SMS to the voicemail.

    The customer wants to be able to reply to voicemail using SMS.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. View Business Name Under Contact Name

    When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Advocating Industry Support for SMS Messages Beyond 10 Segments

    We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.

    Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. request to see reason why message cannot be sent on Text feature

    please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue

    1 vote
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. Preview of new chat and SMS sent to email

    receive a preview of the contents of new chat or text messages sent to our emails, similar to how we currently get previews for voice messages.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. create custom auto-reply template

    SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. SMS RingGroup

    WM needs the ability to text to a Ring Group
    Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. SMS text chain

    A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION

    Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Include a feature where we set up a signature for outbound SMS

    template included on the all outbound SMS

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. request to send SMS to a call queue

    request to send SMS to a call queue and call queue members can receive the text message

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. Ability to identify SMS from a shortcode sender

    Currently if an account received an SMS from a short code number that matches an Extension number in the account, it shows like its an SMS from an Ext in the account.

    Usually you cannot reply from a short code SMS
    but if it happens to match the from to an Ext number you will be able to reply from it and SMs will be sent to that User ext

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. a feature where you can Show messages as unread until you have responded

    a feature where you can Show messages as unread until you have responded

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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