request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
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Rob
shared this idea
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Rob
commented
Having errors happens. But not having the clarity of what the error is is incredibly frustrating. Is it a TCR issue, and invalid phone number, a rejected/blocked text, etc... Just to lump everything into "message cannot be sent" does not provide anything useful to enable it to be fixed. Separately, I also need you to look at why "failures" arent being reported to LOXO via the integration, as their system shows that all texts were delivered (which they werent) so their automated campaigns continue when they should be "paused" to ensure delivery before the next step. Please help!