2183 results found
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Bulk Update User Settings
It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.
6 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
Get Api Access
Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.
3 votes -
Call Queue Status Visibility
A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.
5 votes -
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
11 votes -
Add Person to multiple Call Que in once
Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks
15 votes -
Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…
5 votes -
email notification of who answers phone in real time
Notification of who answers the phone sent as a notification in real-time like the emails
5 votes -
Porting process improvement.
Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier
4 votes -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
23 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes -
Admin managed default notification preferences for teams and direct messages.
The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.
3 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
8 votes -
Admin Portal access from RingCentral Mobile App
The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.
4 votes -
Hide the "My next steps" tab on myringcentral.com
You should be able to hide/acknowledge this red badge to remove it.
4 votes -
Analytics reports for specific time frame like between 6am to 6pm EST
Analytics reports for specific time frame like between 6am to 6pm EST
6 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
10 votes -
Bulk assigning inventory numbers
The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.
3 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
6 votes -
Bulk Update to the Email Domain of Users
Import this change in bulk instead of hitting each user individually. Saves time.
6 votes
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