Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Admin Portal

Categories

Inside IVR custom rule

Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.

7 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Joyce shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Cheska commented  ·   ·  Report

    Ability to create custom call routing rules with different no-answer destinations based on the caller's path.

    For example, calls to the main line are initially routed to a specific user. If the user does not answer, the call is sent to an IVR. If the caller selects Option 1, the call is routed back to the same user. If the user does not answer on the second attempt, the call should be routed directly to the user's voicemail rather than returning to the IVR or following the original no-answer rule.