Call Queue Status Visibility
A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.
5
votes
Mark Royette
shared this idea
-
Sarah
commented
All queue members should be able to see who is in the queue - at a minimum, how many members are available in each queue. This should be immediately visible in the app.