Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave their details before being connected to an agent. The customer believes that this process would not only streamline data collection but also provide a quick overview for the support team before engaging with the caller.The addition of such a feature is anticipated to enhance our call handling efficiency, contributing to a more organized and productive support system.We appreciate your consideration of this feature request and look forward to the possibility of implementing this enhancement to better meet our customer's needs.
Hiromithu Ishigaki
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