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2181 results found

  1. Call Queue Manager permissions

    we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks

    12 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  2. Caller ID to External Number

    Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Retrieved data for a deleted user extension

    It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Call Waiting options to redirect when turned off

    When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Undo Button

    The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

    11 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Disable Auto Answer For Intercom

    Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  8. Set multiple keypress for voicemail

    A feature about setting a key press on where the voicemail recipient will be forwarded
    same like IVR menu

    20 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Device status visibility and filtering improvements

    A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Add a 'Save' button on new Call Forwarding flow in Admin Portal

    Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Add a feature that enables DND to turn on while the user is in an active call.

    Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    14 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Enable and Disable Call Recording Prompt

    We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  13. Add an Option to Toggle to Classic View in Admin Portal

    The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!

    21 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  15. Custom rule time schedule time

    We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Bulk updates and creation of limited extensions

    Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. View available/ export a list of extensions within the client tenant

    Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Background Wallpaper Logo / Screensaver

    We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. user have super admin access limited to some extension

    It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. remove do not disturb

    We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.

    25 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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