2184 results found
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All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Call Queue Manager permissions
we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks
15 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
Call Waiting options to redirect when turned off
When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.
12 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
23 votes -
Enable and Disable Call Recording Prompt
We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.
12 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
12 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
37 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
11 votes -
Background Wallpaper Logo / Screensaver
We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…
14 votes -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
28 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.
Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.
30 votes -
Receive call queue SMS notification on Ring Central phone numbers
I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.
12 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
11 votes -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
18 votes -
Auto delete voicemail once notification is sent to E-mail
Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.
8 votes -
Allow separation of direct voicemail notification and shared voicemail notification.
For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.
20 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
11 votes -
IVR voice command
Voice prompt when making selections in IVR menu
26 votes
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