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2183 results found

  1. Device status visibility and filtering improvements

    A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Bulk password change

    We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. ability to delete the main Super Admin extension from the Admin portal

    ability to delete the main Super Admin extension from the Admin portal

    23 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  4. Add a 'Save' button on new Call Forwarding flow in Admin Portal

    Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. IVR & groups call Prompt & call greeting audio quality should increase

    Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Increase data retention for call logs more than 2 years

    retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    20 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
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  7. Capability to retrieve deleted sms for deleted extensions.

    Capability to retrieve deleted sms for deleted extensions.

    10 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  8. Add an Option to Toggle to Classic View in Admin Portal

    The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!

    21 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  10. Custom rule time schedule time

    We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. View available/ export a list of extensions within the client tenant

    Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. user have super admin access limited to some extension

    It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Retrieved data for a deleted user extension

    It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. remove do not disturb

    We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.

    25 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  15. Ability to delete more than 50 personal contacts each time

    End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.

    12 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    13 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Bulk updates and creation of limited extensions

    Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    14 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Provide a method of determining available UC extension numbers

    Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. SMS notifications for sent and received text messages with another RingCentral number

    I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Yealink Softkey Programming Should Be Available in the Admin Portal

    Yealink Softkey Programming Should Be Available in the Admin Portal

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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