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Phone & Messaging

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50 results found

  1. It would be helpful if the customer can change the Security question on the admin portal and no need to change the PIN and Password. Stand alone update for the Security Question will be really helpful.

    1 vote
  2. It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need to.

    20 votes
  3. It would be great to be able to sync email address, phone number and extension with a user's AD properties.

    1 vote
  4. In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?

    1 vote
  5. I recently had to fill out the bulk upload template and upload it. I had to repeat this several times as it did not work, but I was given no information to let me know they failed. Adding a feature where you receive an email letting you know the below would be greatly beneficial. How many users were createdHow many users failed to be createdReason why they failed

    2 votes
    When using the Add Users in Bulk template, the final step in the upload process includes a field where you can enter the email addresses of people to whom a confirmation should be sent. (The account's super admin receives this notification by default.) This confirmation email contains the number of users that were created and the number that were not created. The file attachment in the confirmation email will note the errors encountered on the respective lines of any records that were not successfully created during the file processing.
  6. A feature for Adding a custom greeting before the call reaches the IVR Menu

    2 votes
  7. Wanted to have a feature to know if the specific user is on DND mode to avoid confusion on transferring the call. Having a specific platform to check or any indication that user is on DND seen by others

    1 vote
  8. We use another solution to receive e-fax and were looking to disable the ability to receive fax on our lines.

    7 votes
  9. Allows managers to see who in their department, is or isn't taking calls.

    1 vote
  10. Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.

    1 vote
  11. To be able to increase more than 15 rings in a user call handling

    1 vote
  12. Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove it when people call our direct lines. Instead, we would prefer if the direct lines would just ring as a normal phone would before connecting with the person on our team. The reason being that when someone calls a direct line expecting to immediately get the person that they are trying to reach…

    2 votes
  13. We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.

    2 votes
  14. Have an option to deactivate fax for users account

    8 votes
  15. Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.

    3 votes
  16. Data retention for sent fax items for more than 30 days.

    17 votes
  17. Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient

    1 vote
  18. Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

    55 votes
  19. Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for two lines or allow the option to set it to do so.

    10 votes
  20. I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.

    1 vote
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