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238 results found

  1. Program a forward button to transfer incoming calls to another desk phone without answering the call.

    It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online account and just be able to transfer the call as quickly as possible.

    4 votes
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  2. Key Templates for Poly VVX450

    Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.

    18 votes
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  3. Hotdesk Outbound Caller ID

    Would like to change the outbound caller id when using a common area phones

    6 votes
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  4. Security feature, Ability to enter a code before dial out from deskphones

    To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call

    2 votes
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  5. Video Intercom

    Looking forward for a feature that allows us to use Video Intercom

    3 votes
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  6. CISCO CP Series - Firmware Update 12.0 Above

    There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.

    5 votes
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  7. Customer wallpaper on Mitel 6900 series phone

    Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.

    2 votes
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  8. An option to check the history of the deskphones

    An option to check the history of the desk phones.The customer would like to have an option in the portal to see the history of the device
    (from what extension or number it was assigned before re-assigning it to a new user?).

    2 votes
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  9. Call Queue Log In/Out programmable key on phones

    Key Programming: Allow a user to have a log in/out key assigned onto phones for Call Queues. This could be log in/out "all" queues but would be beneficial if you could assign All, or specific queue per key. Many clients (medical office, schools) do not use an application and having a programmable key to turn on/off call queues is a huge step forward.

    5 votes
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  10. Turn Custom Rules on and off Via a Physical handset.

    this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.

    5 votes
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  11. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

    We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the caller’s phone number. It is very confusing when we answer the phone expecting it was an internal call only to find an external caller. It appears that this was corrected for some other phone manufacturers, https://ideas.ringcentral.com/ideas/ENTCOM-I-48. Can you please correct it on the Mitel phones? We are using the Mitel 6940 phones.

    17 votes
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  12. Connect an external speaker to Desk Phone

    We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.

    1 vote
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  13. Add Viking Door Intercom Box as supported device for Paging

    Requesting to add Viking Callbox as a supported device for paging. Viking is also a SIP-based device that works like Algo and Cyberdata.

    2 votes
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  14. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube video: https://youtu.be/Dfccs5AnSNY). However, it does not show up for us. After discussing with our RingCentral representative, it seems that this feature is not enabled for these phones on the RingCentral platform. Would be great to have this feature available as it's heavily used in our environment.

    32 votes
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  15. Be able to handle multiple conference calls using deskphone

    When the user is on a conference call, he should be able to take another call leaving the 2 person on the conference and continue the conversation. And the user would like to be be to junp from one conference call to another.

    4 votes
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  16. Video calling should also be a feature of Yealink phones with cameras.

    Yealink phones with cameras should have the same video calling capabilities as Poly VVX phones.

    2 votes
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  17. Provisioned Yealink conference phones

    Yealink conference phones should automatic provisioned lines base on their phone features like https://www.ringcentral.com/office/voip-phone/yealink-cp925.html - 5 way conferencing
    https://www.ringcentral.com/office/voip-phone/yealink-cp965.html - 10 way conferencingBy default conference phones that provisioned for RingCentral has number of provisioned lines set to 1.

    1 vote
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  18. Restart phones online through the RingCentral portal

    Restart the phone without having to go the site location each time it needs to be rebooted.

    3 votes
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  19. Assistance Provisioning for Mitel phones on Partner brands

    Currently Assisted Provisioning to Mitel Phones are only applicable to RingCentral direct brand. For other partner brands, only option to provision Mitel phones is manual provisioning.We would like to add the feature to do assisted provisioning for Mitel phones to have all the phone features offered to RingCentral Direct

    3 votes
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  20. Gather Firmware files for the desk phones

    Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices

    5 votes
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