227 results found
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Sync contacts from system and apply this to all Yealink devices on account.
When you import contacts from portal site, it should automatically sync with all Yealink devices
17 votes -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
3 votes -
Add Soft Key for Paging Devices and Overhead paging
It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
13 votes -
Feature Request - Grandstream Deskphones Support via Assisted Provisioning
Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…
9 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
20 votes -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
40 votes -
Show Original Callers Number in Caller ID when Transferring calls to External numbers
The ability to show originating Caller ID not just internally but also to external numbers.
Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.
36 votes -
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
8 votes -
Transfer live calls directly to the voicemail of a user extension using Mitel desk phone
We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension.This feature will be a great help to us because the calls will not ring on the user extension if its not that urgent.
7 votes -
Add Yealink 79P to device that can receive page
Add Yealink W79P as a supported device that can receive page via paging only group.
6 votes -
Desk Phone After Hour Button/Key
Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant.The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually without changing the business schedule.Name Rachel GonzalesEmail: support-wil@linehancommunications.comUID: 3030976036
3 votes -
Allow Custom Wallpaper on Cisco phones
Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
21 votes -
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.
4 votes -
Allow local directories to Polycom Phones
It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.
5 votes -
Program a forward button to transfer incoming calls to another desk phone without answering the call.
It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online account and just be able to transfer the call as quickly as possible.
4 votes -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
18 votes -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
Cisco End of life
Extend the Cisco Support for phones affected due to certificate update for end-of-life phonesSPA-921SPA-922SPA-941SPA-942SPA-962SPA301SPA303
4 votes -
CISCO CP Series - Firmware Update 12.0 Above
There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.
5 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
2 votes
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