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238 results found

  1. SIP Deskphone for Elevator/Door System

    Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    13 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. Sync contacts from system and apply this to all Yealink devices on account.

    When you import contacts from portal site, it should automatically sync with all Yealink devices

    17 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  3. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

    Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    12 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  4. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  5. Add Soft Key for Paging Devices and Overhead paging

    It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    13 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  6. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    45 votes
    Under Review  ·  9 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  7. Yealink Key Templates

    If you are selling Yealink phone you should already have the templates available in the system.

    43 votes
    Under Review  ·  7 comments  ·  Hardware  ·  Admin →
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  8. Mitel Do Not Disturb presence

    Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.

    20 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  9. Add a comments field to the Device Order process

    It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.

    9 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  10. Transfer live calls directly to the voicemail of a user extension using Mitel desk phone

    We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension.This feature will be a great help to us because the calls will not ring on the user extension if its not that urgent.

    7 votes
    Under Review  ·  3 comments  ·  Hardware  ·  Admin →
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  11. Add Yealink 79P to device that can receive page

    Add Yealink W79P as a supported device that can receive page via paging only group.

    6 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Desk Phone After Hour Button/Key

    Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant.The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually without changing the business schedule.Name Rachel GonzalesEmail: support-wil@linehancommunications.comUID: 3030976036

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  13. Customized ringtone for Desk phone

    Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR

    9 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. Allow Custom Wallpaper on Cisco phones

    Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.

    22 votes
    Under Review  ·  4 comments  ·  Hardware  ·  Admin →
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  15. Receive SMS using a Desk Phone

    Want to receive SMS using the desk phone

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  16. Cisco End of life

    Extend the Cisco Support for phones affected due to certificate update for end-of-life phonesSPA-921​SPA-922​SPA-941​SPA-942​SPA-962​SPA301​SPA303​

    5 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  17. Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys

    Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.

    4 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  18. Paging device Simultaneous Ringing

    We have a Cyberdata Strobe and 2 Airhorns provisioned through RingCentral. We also have a YeaLink cordless phone added as well. They are online and working, but will only activate when the devices are set to Ring In Order. When Simultaneous Ring is selected, only the RC desk phone and the YeaLink will ring. The Cyberdata devices will not repsond.So all devices will ring (and strobe will flash) one at a time with Ring In Order or only the 2 phones will ring with Simultaneous. I could use some assistance with this. These are set to be used for our…

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  19. Allow local directories to Polycom Phones

    It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.

    5 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  20. Special button to record calls on physical phone

    Customer would like to have a special button that he can press to record a call on a physical phone

    5 votes
    Under Review  ·  3 comments  ·  Hardware  ·  Admin →
    How important is this to you?
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