609 results found
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The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.
It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.
7 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
1 vote -
Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2 votes -
CNAM should include numbers.
Caller ID name should include numbers.
7 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.2 votes -
Call parking so that calls can be parked on RC phone and picked up on cell phone without an RC app.
It would be very useful to integrate call parking so that it is possible to park a call on an rC phone but be able to pick it up on one's company or personal cell phone without the RC app.
1 vote -
"Auto-Join" / Analog Parallel Line Emulation for W70B/W76P
I am requesting a feature for the Yealink W70B base station (W76P package) that emulates legacy analog "parallel line" behavior.
if Handset A is on a call, Handset B sees the line as busy. We need it set to Auto Join or possibly to set a softkey to join ongoing call that can easily be seen by any user/s.
2 votes -
Ability to assign user extensions on Key template under Key Layout
From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already
9 votes -
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
1 vote -
Updating Default Announcement Only Extension
Announcement Only extensions- default message.
1 vote -
Muliticast paging should be a default setting or simple option to enable
Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.
9 votes -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt4 votes -
Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new…
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
7 votes -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
5 votes -
Denote a call is a transferred call in the screen when answering call
Ability to see if a call was being transferred. Would be nice to see if it is a warm or blind transfer if the call as it is ringing for the recipient of the transfer.
1 vote
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