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263 results found

  1. group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.

    3 votes

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  2. Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.

    2 votes

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  3. Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.

    1 vote

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    • Customer wants to give callers the option to send their number to them via SMS if you don't answer their call.
    3 votes

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  4. When callers dial the user DID and when he's not able to answer it, call will be forwarded to IVR and one of the key press option is to route the call back to user's voicemail.

    2 votes

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  5. Customer is looking forward to use 1 direct line to make 2 separate phone calls simultaneously

    2 votes

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  6. Voicemail playback speed -
    It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.

    1 vote

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  7. Feature Request : Disable External Incoming Calls

    Details : Want to be able to disable External callers to be able to dial into a user/direct extension.

    Brand : BT Business

    4 votes

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  8. Please implement a round robin for the call queues so all sales employees have an equal opportunity to answer calls.

    4 votes

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  9. I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    1 vote

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  10. Implement Notification for Returned Missed Calls

    We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.

    Key Benefits:
    - Eliminates redundant callbacks
    - Enhances team coordination
    - Improves customer experience
    - Increases overall productivity

    Proposed Functionality:
    - Automatically detect when a missed call is returned
    - Send a notification to relevant team members
    - Include details such as customer name, timestamp, and handling agent

    1 vote

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  11. We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.

    1 vote

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  12. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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  13. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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  14. A key dial tone would be nice when dialing a new phone number on dial pad

    1 vote

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  15. Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient

    1 vote

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  16. VM Automation Option

    Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:

    Record and save multiple custom messages
    Select and play a pre-recorded message with one tap
    Save time and reduce repetition in frequent voicemail scenarios

    Benefits:
    - Increased efficiency for users
    - Consistent messaging across multiple voicemails
    - Reduced voice strain for high-volume callers

    Please consider adding this feature to enhance user experience and streamline the voicemail process.

    1 vote

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  17. Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
    Currently, there's no option for that.

    2 votes

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  18. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

    1 vote

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  19. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

    1 vote

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