688 results found
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Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
10 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Require companies to have residency in order to purchase prestigious area codes in major cities.
We constantly run into issues where companies located in NYC have no new numbers available to them. This is because voip carriers are allowing companies from outside NYC to purchase all of these numbers. Area codes in prestigious locations like a major city should be reserved for companies based out of these locations. It is becoming more and more of a problem and needs to be regulated not only by Ring Central but the FCC should also be involved.
1 vote -
Port in mobile numbers from UK's EE carrier
Customer would like to port in mobile numbers from UK's EE mobile carrier
1 vote -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
Adjust Call Recording Announcement Playback Timing
We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.
Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.
Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…
24 votes -
2 votes
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Show the contact's Company and Notes on the incoming call screen
When a call arrives from a number that matches a personal or company contact, the RingCentral app (mobile and desktop) shows only the contact's name and number. The Company field and Notes are on the contact record but never appear on the ring screen, where they would be most useful. Please show at least the Company field there, and ideally a scrollable box of Notes.
Who we are
The makers of JukeForce, event rental software that integrates with RingCentral through the Address Book API. We sync our customers into RingCentral contacts so whoever answers knows who is calling.
The problem
…
1 vote -
Announcement recording that can forward to multiple numbers
Allowing to record a message or an announcement that can be forwarded to multiple numbers. Just to forward without devices.
1 vote -
Call waiting tone
He would like the ringtone/notification sound for incoming calls during an active call to be the same as the normal incoming call ringtone when there is no existing call in progress.
3 votes -
Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Feature Request: Enable Work Hours “If No Answer” Routing When DND is Active
Hello Team,
I would like to submit a feature request on behalf of the customer(WellBe Senior Medical), following a platform update on March 28th.
Core Use Case:
When a user enables DND, the expectation is that the system treats the user as unavailable (i.e., the user’s devices do not ring) while still allowing the call to continue through the standard Work Hours (My Work Day) call flow and follow the “If no one answers” routing rule to reach a configured backup extension or queue.
Background (Earlier Behavior):
Before the update, the system effectively supported this use case. When DND was…
3 votes -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt9 votes -
Customer-Managed Hardware Provisioning Templates & Custom Configuration Access
Enable enterprise administrators to directly view, edit, and push custom provisioning templates for desk phones and conference units (e.g., Poly CCX, Poly Trio, Yealink, AudioCodes) directly via the Admin Portal. Currently, custom configuration changes (such as overriding default admin/user credentials or setting local TLS/HTTP security parameters) require back-end deployment by RingCentral engineering. When devices reboot, local manual changes revert to platform defaults. While specific model requests exist (such as Self Service Custom Configs (Poly) and Deskphone Management for AudioCodes/Yealink), this idea requests a unified, vendor-agnostic platform capability. Providing self-service template management allows regulated financial institutions to close penetration testing and…
1 vote -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
4 votes -
Block Inbound calls from PSTN for certain phones
We have a number of phones that should not accept calls from the PSTN but can be dialed internally. I do not see a way to do that from the portal.
3 votes -
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
1 vote -
Background
Please look into being able to mass change backgrounds options within the provisioning and admin panel.
Having to go to each phone to add a custom background is painful.
Other VOIP companies have this option already especially for custom Provisioning, dont know why this hasnt been brought to Ring Central since others have been asking for years.
1 vote -
Migrate to TLS 1.3
TLS 1.3 was released in August of 2018 but the highest version that RingCentral supports is still TLS 1.2. RingCentral should adopt the latest version to provide customers with the highest level of security and compliance.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes
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