566 results found
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The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
8 votes -
Provide the date in message/call list.
When I look at my list of calls or voicemails in the list view on the left of each respective tab on the phone page, it only shows the date of the call. I have to go into details to see the time. I would like to see the time in the list view.
1 vote -
My caller ID offices in Alphabetical Order
I have over 100 clients DID#'s in my outgoing My Caller ID list and they are currently in order by the DID# and I would like them to be in Alphabetical order by office name so it is quicker to run down the list to find the office name to make the outgoing call. This feature would save so much time for my department. We do not memorize all the DID#'s to know them and find them in the list so if we have them in order by name it would be the most helpful.
1 vote -
Will adjust the caller ID for the number we dialed
Our phone number's caller ID will be the same as local number for the number that called or dialed
1 vote -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Correct Call Order Management When Switching Between Multiple Calls
Description of the Idea:
When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.Problem Statement:
- The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
- This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
- Users have to spend extra time figuring out which call corresponds…
6 votes -
Improve RTP Source Transition Signaling: Use SSRC Change or Marker on Hold/Unhold Transitions (SKEW issue)
Description of the Idea:
During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.Suggested Improvement:
Introduce a mechanism to explicitly signal the change of RTP source, such as:- Changing the SSRC, as recommended in [RFC 3550 §8.1],
- Resetting RTP timestamps or sequence numbers,
- Using the RTP marker bit to indicate a discontinuity.
This would help monitoring systems correctly…
6 votes -
Ability to assign user extensions on Key template under Key Layout
From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already
7 votes -
For BT : Customizable Softkey Layout for Cisco Phones
Feature Request: Customizable Softkey Layout for Cisco Phones
We would like to submit a feature request regarding the softkey configuration on Cisco phones.
Currently, the softkey layout is predefined and follows RingCentral’s standard design, with no option for customization. While this standardization ensures consistency, some customers have expressed a strong preference for the ability to modify the softkey layout according to their specific workflows and operational needs.
We request the introduction of a feature that would allow administrators (or users, where appropriate) to customize the softkey configuration on Cisco phones. This could include:
Reordering softkeys
Adding or removing specific softkey…
1 vote -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
3 votes -
default voicemail greeting for user extension
option to edit the default voicemail greeting for user extension
5 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes -
Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
11 votes -
AI Transcription
Get DeskPhone AI Transcriptions in the Desktop App Just like the call logs and recordings.
1 vote -
Being able to receive calls from multiple Ring Central accounts at the same time, without toggling accounts.
As a business owner, operating/involved in multiple companies. I have two Ring Central accounts, one for each company. There are times where I have multiple calls that need to be transferred to me directly from different accounts. Unless I go into the app to switch on my mobile device, I will not receive the call. My suggestion is to be able to receive calls from multiple accounts on my mobile device or the same device, rather than having two separate devices, as it somewhat defeats the purpose of using the Ring Central phone system for multiple companies, for me as…
2 votes -
Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
2 votes
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