Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.
Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still leveraging RingCentral's communication features (e.g., call routing, AI receptionist, analytics, etc.).
Customer Value:
Increased flexibility in number management
Simplified integration with personal/business mobile devices
Avoids the downtime and administrative work of porting
Supports hybrid communication needs across platforms
