Deferred Billing for Urgent Warranty Device Replacement
Summary:
Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.
Current Options:
Warranty Device Replacement – Recommended
Replacement shipped after the faulty device is received by the distributor.
No upfront cost.
Device de-provisioned upon return confirmation.
Urgent Warranty Device Replacement – I
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned immediately.
Urgent Warranty Device Replacement – II
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned only when the new device is plugged in.
Proposed Option:
Urgent Warranty Device Replacement – Deferred Billing
Replacement shipped immediately without any temporary or upfront charge.
An agreed return deadline will be set (e.g., 15 business days from shipment).
If the faulty device is not received by the deadline, a charge will be applied to the account.
Device may be de-provisioned based on existing provisioning rules or customer preference.
Ryan
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