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88 results found

  1. Permit notifications when app is focused (new RC mutes when app in focus)

    Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Hide User listing in directory

    Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory

    34 votes
    Implemented  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Call Queue Voicemail Notifications in the App - Request / Idea

    Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Admin can Change User's Status via Ringcentral App

    Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Temporary Call forwarding

    W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Allow administrators to administer Glip teams

    Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen

    22 votes
    Implemented  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. More Personalized Experience + Keyboard Shortcuts in the RingCentral App

    You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

    5 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Hide Contacts from RingCentral Contacts List

    I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  9. Single Sign-On for Support Site

    Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. SMS Short Code

    SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.

    5 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Enable SMS Short Codes and Activation Codes on the account

    I need to activate SMS Short Codes and Activation Codes on my account

    7 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

    Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

    25 votes
    Implemented  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Ability to Forward Call to Another Extension

    When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.

    13 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Turn off notifications during nonwork hours for mobile app

    Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when setting work hours would allow us to ensure that we are not interrupted by work when we are not on the clock. We could go back to enjoying our evenings and weekends again!

    14 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Sharing a voicemail

    There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.

    11 votes
    Implemented  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Short Codes and Activation Codes

    I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Task functionality

    RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

    21 votes
    Implemented  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Send Call Queue voicemail to multiple user's App

    Have voicemails visible on multiple user's app.

    4 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Call Queue Voicemails

    Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes
    Implemented  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc

    More hot keys in general, but It would be great to have hotkeys for all the new action options.

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?
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