17 results found

1. Offline use of RingCentral Application

   Use RingCentral Mobile App offline. To have the option to use the RingCentral Mobile app even without using cellular data for texting and calling.

   12 votes

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   0 comments  ·  Application  ·  Delete…  ·  Admin →
   Will Not Implement  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This functionality is not possible with the RingCentral mobile app. 

2. Requesting to add PDF files as one of the supported file types for sending MMS

   Very useful especially if the customer is only using a PDF file to send an MMS message.

   1 vote

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   Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

3. Allow Old Versions of Android for the RC App

   Older Version 6 for Android is not working for the RC App and would not allow the device to download it says not Compatible.

   1 vote

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   Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

4. Keep RC Classic

   The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Classic.

   20 votes

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   Will Not Implement  ·  5 comments  ·  Application  ·  Delete…  ·  Admin →

5. RC App to Google Pixel 4 (GrapheneOS ver) compatibility

   GrapheneOS ver not compatible with RC Unified App, works but its not giving any sound notifications.

   5 votes

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   Will Not Implement  ·  1 comment  ·  Application  ·  Delete…  ·  Admin →

6. Feature similar to Bomb Bomb Video

   Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it.Can also send email blast to a large number of people. Stores all of my BB videos. I can keep a list of contacts in BB etc.

   1 vote

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   Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

7. Enable Access to Old Versions of RC App for Old Devices

   I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls. The old version is working fine for me if you could just remove the pop up. Someone did this back around 7/29/21 & it's been working fine. I can't afford a new phone. Thank you.

   1 vote

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   Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

8. enable employees to log workhours on RingCentral

   My staff uses Square Payroll to log their work hours and it also reports taxes for me. I would like a payroll feature in RingCentral so it is all in one spot.

   1 vote

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   Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

9. Make feedback for calls and meetings optional

   Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it's convenient, please?

   14 votes

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   Will Not Implement  ·  4 comments  ·  Application  ·  Delete…  ·  Admin →

10. Color fax transmissions

    Faxes are always transmitted in black and white regardless of if you send an attachment or not. My business needs color transmissions for insurance processing.

    5 votes

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    Will Not Implement  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →

11. I do not like the new update, or the new way the events and calender are set up, please change back.

    It would help me alot if the update was back to the old version thank you

    1 vote

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    Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

12. Options to change to the classic view style

    I really would like the option to have the info bar to be at the bottom of the screenI also really like to have my contacts/favorites open on the side no matter what screen I go into so I can know who is available and who isn't when I transfer a call.I also would like the option again to put my messages to read from the top and also the message bar to type in at the top.

    1 vote

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    Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

13. Calling Hotlines

    It would be best if we can call hotlines and support all numbers

    1 vote

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    Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

14. Add start and schedule an audio conference to RC Desktop App

    There is a start a video conference and schedule a video meeting under new actions of the RC App. The ability should also exist to "Start an audio Conference and Schedule an audio conference" under new actions and include invite with email.

    7 votes

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    Will Not Implement  ·  1 comment  ·  Application  ·  Delete…  ·  Admin →

15. Huge Security Vulnerability: Remove the "Express Link" feature or provide an option to disable it tenant-wide

    For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature.The feature is mentioned in this KB article:https://support.ringcentral.com/article/log-in-ringcentral-app.html"Please note: If you’re logging with your mobile device, you may also have the option to sign in with an express link. If you choose to sign in with an express link, they will send you an email to the email address linked to your account to perform an express login. "The way it works is very simple and also very dangerous: After entering an email address to sign in, instead of asking for password, the app instead offers to send you an email with a special "express link" which contains an authentication token. When the link is clicked, the mobile app is logged in automatically.The idea behind this feature is to obviously make it easier for mobile users to sign in, as typing password on a mobile device is likely slower than a desktop keyboard. But unfortunately this is extremely risky and prone to abuse from an IT perspective.I recently discovered this after being targeted by a phishing attack myself: I received 100% real emails coming from RingCentral themselves, with real links to the RingCentral website, asking me to "confirm" my sign in.Obviously, the attacker can enter any RC user's email to initiate a login, and "Express Link" will proceeded to send a link to that email address.It takes one click, just one click, and the attacker would have been able to sign in as the user on the attacker's mobile app.Anyone who has worked in IT will understand that no matter how much you warn and educate your users, someone will click that link when you send it to enough of them, enough times.The way it is implemented by RingCentral is even more dangerous than the common phishing attack schemes: in those attacks, the intruder has to send a fake email from a fake server ("spoofing") using a fake URL to lure the user into providing their credentials. These typical phishing emails have a good chance of being blocked by a good email security system, and any vigilant user has a chance to inspect the URL of the link to realize that it's not from the right domain name. Finally, there is also the "multi-factor/2-factor authentication" mechanism to act as a final check if the credentials are ultimately compromised.By contrast, the "Express Link" RingCentral sends out is 100% "real". It has a good chance of getting delivered right into the inbox, and the links in them point to the real ringcentral.com.Of course, it has the standard warning message to remind the user that they should only click it if they expect it, and to call if they don't or suspect any wrong doing. By the way, the number provided isn't even a fraud hotline. It just leads to the standard support line, which is subject to a series of menus and options before the user can speak to a representative.But again, someone out there, quite a few of them in this case, will just click that link. That's a fact. And their accounts will easily get compromised in the most effortless way for the attackers: they never even had to know their passwords or compromise their email accounts. It's like they "politely" asked to be in, and were then let in promptly, just like that.The very idea that a link sent to one user's email box would allow any other user on the other side of the world to login without further authentication is outright dangerous. This design is deeply flawed and should have never been approved by RingCentral's security team.So RingCentral, if you see this, please strongly considering removing this feature altogether or at least provide your customers with an option to disable it on the entire tenant.If you're a RingCentral user, you're probably affected by this vulnerability unless your organization uses SSO (I assume this does not affect SSO tenants, but haven't tested). Please upvote this to protect yourself and other users in your organization.

    For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature.The feature is mentioned in this KB article:https://support.ringcentral.com/article/log-in-ringcentral-app.html"Please note: If you’re logging with your mobile device, you may also have the option to sign in with an express link. If you choose to sign in with an express link, they will send you an email to the email address linked to your account to perform an express login. "The way it works is very simple and also very dangerous: After entering an email address to sign in, instead of asking for password, the app instead… more

    6 votes

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    Will Not Implement  ·  1 comment  ·  Application  ·  Delete…  ·  Admin →

16. Give me the Classic most days!

    Guess I'm a RC Classic kind of guy. New RC app does not Beep when I get a new chat msg. I'm chatting all day with my students and will sometimes miss the red dot (new chat notification icon) on my screen in New RC app. Hate to stare at my screen all day. Also problems with copying and pasting chat history in newer RC.

    RC Classic gets buggy and lags after heavy use. I'm trying to log-in and out every day now, which seems to help a lot. I still get hung up from time to time, and now log out of RC Classic and jump into New RC app to figure out what's going on, and can usually see/fix my problem. Then I log out and jump back to my old friend Classic.

    Guess I'm a RC Classic kind of guy. New RC app does not Beep when I get a new chat msg. I'm chatting all day with my students and will sometimes miss the red dot (new chat notification icon) on my screen in New RC app. Hate to stare at my screen all day. Also problems with copying and pasting chat history in newer RC.

    RC Classic gets buggy and lags after heavy use. I'm trying to log-in and out every day now, which seems to help a lot. I still get hung up from time to time, and now… more

    6 votes

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    Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →

17. RingCentral Community shared links

    it would be nice to be able to HIDE the RingCentral Community shared links so they do not clog up our WORK LINKS.

    1 vote

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    Will Not Implement  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →