979 results found
-
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
7 votes -
Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
16 votes -
Allow the Same Line to Ring on Multiple Deskphones
As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when the app never rang. The desktop app is more reliable but not always easy to work with if you are not setup with a microphone and speakers. It would be most ideal if people can have a deskphone at each location. Currently, you need to pay for 2 lines in order to do that because RingCentral only…
16 votes -
Holiday/Night Button
Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.
83 votes -
Ability to add custom speed dial button to yealink phones from the portal
I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
6 votes -
Automated greeting using non-human voice
This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially valid numbers but the vast majority of them end up being from a call center in a foreign country. I'd like to be able to basically say 'Hello, how can I help you?' using a computer voice. I would also like to be able to say, "Thanks but I am not interested." in…
4 votes -
Ability to call out on multiple lines per each phone device
Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contact that are in a different State tend to never pick up an out-of-state number. The ideal situation on our phone device is to be able to select the particular line to call out from that area code. When we would like to contact a client in area code "A" any of the office personnel can select…
1 vote -
ABILITY TO CONTROL OUTGOING CALLS
WHEN I MAKE OUTGOING CALLS, THE PHONE WILL RING 10 TIMES AND THEN DISCONNECT. I WANT THE ABILITY TO HANG UP WHEN I HANG UP. CANNOT LEAVE VOICEMAIL OR DISCONNECT.
1 vote -
Put call queues to back in queue
There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
1 vote -
Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.
Currently we only seeing blinking light on the line 2 indicator if a 2nd call come in while you are on Line 1.
2 votes -
Spam and Robo Calls
We receive at least 28 spam calls every week; please do more to stop this.
26 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
HUB SPOT - would like to use click to dial - but it only dials out from the PC. Would like to have it dial out from the desk phone.
Everyone at our office would benefit from this.
2 votes -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
Looking to have a SIP setting for the main line
wanting to be able to use the SIP phone to call out of our main line. I want to create a sip profile and specify the username as the ID that the user wants to use
2 votes -
Transfer a call from hold
You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
4 votes -
Emergency page of more than 25 phones
We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that location.
6 votes -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote -
process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes
- Don't see your idea?