986 results found
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Multiple Call Forwarding per User
The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.
2 votes -
Missed Calls: Clear Notification Without Deleting
On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…
2 votes -
RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
5 votes -
Block Company name on Caller ID when using primary number
When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.
1 vote -
Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete…
5 votes -
Is it possible to be on DND and receive internal calls only.
It ill allow user to communicate via calls internally.
1 vote -
Custom Return Call Routing for Call Park Timeout
Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout threshold is reached, it rings back to the station that placed the caller on Park. It would be very helpful if there was a way to build in return routing so that by site, we can designate either the caller returns to the originating station or is sent to a specific extension (such as a…
4 votes -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
3 votes -
Block phone calls by caller ID
I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please add this feature?
18 votes -
Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys
It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.
1 vote -
Set time of day for call log delivery
Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if set to be middle of the night.
6 votes -
DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call
There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to remove "Press 1" for non-ringcentral numbers.
12 votes -
Add Any and All Extensions to Presence List
Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
33 votes -
Alert when available
Create an option in RC app to alert you when a user becomes available.
20 votes -
Add audio indication when user gets a call as an overflow agent
Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed
1 vote -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Manual Override by Human for port out required.. Complaint filed with FCC today
Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!
1 vote -
Droppng a call into VM
There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.
1 vote -
Need to see other incoming Caller ID name or number while an extension in use
When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
3 votes -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
9 votes
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