Call Pickup Groups: Support Queue Calls
Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html
Fraz
shared this idea
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Jenni
commented
This would be really great for our system as well. It looks like I can have pickup members set up for our team, but it's ringing incessantly to them, even when they are on the phone. I would love for it to have an option to not ring to them if they are currently on a call or marked Do Not Disturb during lunches/breaks etc. It may not be useful for us, with the constant interruptions they will get, with the way it's currently working.
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Sherri
commented
We have phones in areas like loading docks, phone rooms and such that are limited extensions. They don't need to be a full license with all the features but would be nice to have the ability to be part of a call group and/or have the ability to answer the calls within a pickup group.