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974 results found

  1. This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.

    1 vote
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  2. Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.

    50 votes
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  3. It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.

    22 votes
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  4. Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.

    1 vote
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  5. A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.

    14 votes
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  6. We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension and Outlook integrations, but nothing for the other Microsoft Office programs.

    4 votes
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  7. if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.

    1 vote
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  8. Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for the same type of behavior within UC.

    1 vote
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  9. Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!

    1 vote
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  10. I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…

    1 vote
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  11. The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.

    1 vote
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  12. A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.

    1 vote
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  13. Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.

    2 votes
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  14. survey phone system

    2 votes
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  15. We're growing and need more than 10,000 contacts

    11 votes
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  16. If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?

    1 vote
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  17. Post incoming phone call to a Slack channel. A simple notification for Slack users.

    4 votes
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  18. For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes
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  19. It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.

    1 vote
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  20. If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    14 votes
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