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979 results found

  1. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    46 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Ability to answer Apple Verification Calls

    The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866

    31 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  3. Automatic call forwarding when the PC is locked or shut down

    When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    22 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. It should be visible which people are registered on a call queue

    Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    17 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Status display on the desk phone

    On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    16 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. call back when free after busy (CCBS / CCNR)

    Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Voicebox should be deactivatable

    In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.

    15 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.

    Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages

    17 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  10. Display number while transfer

    A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    13 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Text Notification pop up preview - want it back

    The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.

    38 votes
    Under Review  ·  11 comments  ·  Other  ·  Admin →
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  12. HUD for iOS mobile app

    The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.

    80 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  13. Fax without activated voicemail

    Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Allow for Three Sections in the Call Queue Display Settings

    Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.

    17 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. It should be noticeable when other people have redirected their phone

    Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. User logged off from group, when user logs off on the PC

    A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Forwarding of calls with RingOut to external devices

    Forwarding of RingOut calls to external devices

    Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Call Complete elsewhere

    When the call is forwarded, the journal should show who took the call.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. call history for 30 (90) days if customer decides

    Call history for 30 (90) days if customer decides.
    It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Add the Park button to the dialer

    Can you include the Park button on the main menu so it is not hidden behind the three dots.

    13 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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