942 results found
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Automatic call forwarding when the PC is locked or shut down
When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
22 votes -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
24 votes -
make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.
Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.
18 votes -
Text Notification pop up preview - want it back
The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.
38 votes -
SMS: Ability to receive verification code (short code) via text messages for Canada Numbers
it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages
14 votes -
HUD for iOS mobile app
The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.
72 votes -
Allow for Three Sections in the Call Queue Display Settings
Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
16 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
13 votes -
Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered
We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have to manually check to see if someone picked up the parked call, which is inefficient.
12 votes -
Install RingCentral application in batched
I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file
16 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
9 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
38 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
7 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes -
Intercom feature for PBX federated accounts
Please extend the intercom feature to work across PBX federated accounts
6 votes -
Additional guest in conference call
We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.
4 votes -
Dial 311 in New York City
It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
11 votes -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
7 votes
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