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13 results found

  1. A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    42 votes

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    0 comments  ·  Other  ·  Admin →
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  2. The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.

    1 vote

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  3. I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!

    3 votes

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  4. It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.

    4 votes

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  5. Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update

    2 votes

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  6. No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.

    3 votes

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  7. I have ordered 3 phone line back in March 2022 to work with our clock in software. Since then we have had issues with getting the lines registered I have been working on this issue with MITC who host our clock in software. Can we set up a time to see what is going on with the registration of the phone lines? I would like to coordinate with MITC and RingCentral to get this going. We currently have about 6 lines set up and working, just seem we are missing a step

    1 vote

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  8. If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.

    1 vote

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  9. This future will improve a lot like Nextiva or other companies.When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better

    2 votes

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  10. When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)

    2 votes

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  11. Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.

    2 votes

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  12. Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.

    1 vote

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  13. 1 vote

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