911 Alert Routing
We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.
Shane
shared this idea
I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.
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Craig
commented
Travis' suggestion for notification lists by ERL is excellent. We have hundreds of ERLs though, so would appreciate the ability to create a default notification list by site and then optionally revise the list by ERL. "Inpatient building default notification list = person1, person2, public safety". For "inpatient building psychiatry department, use default notification list + psychiatry on-call".
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Travis
commented
For me Site specific would be extremely helpful.
For the sake of organization, it might be easier to create a different list per Emergency Response location and nest it with the ERL.
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Craig
commented
Our situation is a little different, we would like 911 notifications by site. One site might be a hospital with a public safety department, while another site might be off-campus office hoteling space not served by an internal public safety department. In that case, notifications would go specific people at that site. Each site should allow for multiple alert recipients.