Settings and activity
6 results found
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93 votes
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment Hi Homert. Thank you for the idea. Other than the number of calls waiting in a queue, are there any other metrics you want to include? If so, what would be those and why you think they are important?
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26 votes
An error occurred while saving the comment PIQ and EWT announcements for call queues are now included in the new RingEX plan, Customer Engagement Bundle, and a new add-on license, Call Queues Booster.
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48 votes
An error occurred while saving the comment The max caller wait time in queue can be increased up to 30 mins when Call Queues Booster is purchased.
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25 votes
An error occurred while saving the comment Hi. The language of the PIQ/EWT announcements follows the Call Queue Regional Greetings Language setting. So you may want to change it to French. You can set the language per queue as well.
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22 votes
An error occurred while saving the comment You will be able to increase the maximum caller wait time to 30 mins when you purchase a new add-on license, Call Queues Booster.
Hi,
Thank you for your patience and continued feedback on this request. We know this has been a long-standing pain point, and we really appreciate everyone who has taken the time to share their experience here.
To make sure we design the right solution, we'd love to understand your specific scenario a little better — particularly around a workaround that already exists today.
Today, agents can turn off the Accept Queue Calls toggle in their settings, which will prevent queue calls from ringing their extension entirely. Admins can also control whether this toggle is available to agents through role-based permissions.
Our question to you is: why is turning off Accept Queue Calls not a viable option for your workflow?
For example, is it because:
- You only want to skip a specific call, but stay available for the next one in the queue?
- Turning it off affects multiple queues when you only want to step out of one?
- Your admin has restricted access to the toggle?
- The extra step of remembering to turn it back on creates too much operational risk?
- Something else entirely?
Understanding the exact gap between the current toggle behavior and what you actually need will help us prioritize and scope the right fix. Every response here will directly inform our requirements.
Thank you again — we're listening.