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  1. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminSeongho (Senior Product Manager, RingCentral) commented  · 

    Hi Homert. Thank you for the idea. Other than the number of calls waiting in a queue, are there any other metrics you want to include? If so, what would be those and why you think they are important?

  2. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSeongho (Senior Product Manager, RingCentral) commented  · 

    PIQ and EWT announcements for call queues are now included in the new RingEX plan, Customer Engagement Bundle, and a new add-on license, Call Queues Booster.

  3. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSeongho (Senior Product Manager, RingCentral) commented  · 

    The max caller wait time in queue can be increased up to 30 mins when Call Queues Booster is purchased.

  4. Language selection for the Position in Queue and Wait time

    24 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSeongho (Senior Product Manager, RingCentral) commented  · 

    Hi. The language of the PIQ/EWT announcements follows the Call Queue Regional Greetings Language setting. So you may want to change it to French. You can set the language per queue as well.

  5. increase maximum wait time in queue to 30 minutes

    20 votes

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    New  ·  17 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSeongho (Senior Product Manager, RingCentral) commented  · 

    You will be able to increase the maximum caller wait time to 30 mins when you purchase a new add-on license, Call Queues Booster.