713 results found
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Fax Preview When Sending Fax through Softphone
When sending fax through RingCentral softphone, a PREVIEW screen will enable the one sending the fax to validate the message or the file attachments before hitting the Send button. In the healthcare industry, it is imperative that we attach the correct patient test results in the fax messages sent to doctor's clinics.
11 votes -
Max Agent Pop-up Alerts for Agents
Administrators would like the capability to configure a pop-up notification within Max Agent to alert agents prior to the maximum timeout of their skill, which automatically logs them out of the system. This notification should be customizable, allowing for different pre-timeout messages that align with specific business requirements for various skills. The warning should be designed to be non-intrusive yet attention-grabbing, featuring a centered pop-up with an optional sound notification. Additionally, the pop-up could incorporate a countdown timer and a button to extend the session timer, enabling agents to remain logged in.
3 votes -
when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution
googling for solutions quite often brings me to ideas.ringcentral.com
just marking it as "already exists" is not very helpful, we create ideas because we haven't found the solution on support.ringcentral or looking at the apps/settings.
please link the guide or add some instruction to the idea or create a guide and then link to it.
marking as already exists is not VERY helpful ;)
4 votes -
I want my selected contacts (Limited File) from my iphone
I want my selected contacts (Limited File) from my iphone imported in bulk into Ring Central. Joon allowed that function. I suspect your new competitor, Zoom, does that too. I need this done ASAP to have adequate functionality.
1 vote -
Allow agent status to be managed at contact centre level and not account level
We currently have a number of separate contact centres but if we make changes to agent status it effects all agents across all contact centres. As our CC's operate differently it would be better to be able to manage agent status at CC level and not account level.
1 vote -
performance report - Call Result not tagged as abandoned if will transfer to another extension
Performance Report - Calls from queue will not be tagged as abandoned calls in the performance report if the call will transfer to another extension
13 votes -
Provide an API that reports on how many agents are available within a call queue.
Provide an API that reports on how many agents are available within a call queue. This can then be used to make a routing decision before sending the call to a particuar queue.
2 votes -
Contact Center Quality Plans Reoccurring Date Range Options
In the Contact Centers Quality Management - Quality Plans tab when creating a recurring plan we should be able to select a date range to account for fiscal calendars.
Currently our company can not use the recurring option since it does not allow us to select the dates for our fiscal calendar making this feature ineffective.1 vote -
RingEX Agent Status Report
This request is to add a historical report of agent status in RingEX Analytics.
The only way to check for the agent status is through the Live Report, however, we need a historical report of the statuses so that customers can better manage the users.
5 votes -
Setting up a time limit for calls, like Google’s call duration
Setting up a time limit for calls, like Google’s call duration (where calls are automatically limited to a set time), this can typically be implemented in several ways depending on the platform you’re using.
3 votes -
ADD A LEFT VOICEMAIL OPTION TO STATUS WHEN CALL ENDS
ADD A LEFT VOICEMAIL OPTION TO THE STATUS QUE WHEN A CALL ENDS
1 vote -
customize option for user to old small phone or latest version.
Myself as https://callnova.com owner. i loved to use old version. because old phone was small and i can hover it anywhere on my screen it was not covering my whole background.while latest version coved my whole background window.
1 vote -
Feature Request – Ability to Broadcast Updated Number Location
Feature Request – Ability to Broadcast Updated Number Location
I’d like to request a feature enhancement to allow RingCentral to update and broadcast the current location of a number.
Currently, while we can update and broadcast the new CNAM, we do not have a tool to push an updated location for the number. This causes issues where, even after our SCP updates the location internally, calls to certain numbers still display the old, inaccurate location.
Implementing this capability would improve accuracy and ensure that the correct location is reflected when calls are made.
4 votes -
2N Intercom
Add 2N Intercom in the list of supported devices for IP Intercom
2 votes -
Notify clients via email when service is down. Include a link or poll
Notify clients via email when service is down. Include a link or poll to respond with 'Yes we are down' or 'No we are not experiencing service issues'. I was not able to submit a case yesterday when the system was down even though that is what you all said to do in your 'updates'.
9 votes -
share dashboard
The request is the following one:
today we have an issue with the way to manage rights for sharing Dashboards.
Some persons who are allowed to create new dashboards share them with the value "Public".
The impact result is a security hole because:
- Everyone can see GDPR information (agent names)
- No possibility to stop sharing it if you're not the owner
- No possibility to erase the dashboard if you're not the ownerThe request is the following one:
Add a new right in Admin / Security Settings / Roles and Permissions
- New checkboxes to share for…16 votes -
There will be an available buttons in Desk phones to switch custom rules
They would like to have a buttons or line keys on the physical phone wherein they can switch custom rules so that they would not access the Admin portal instead.
1 vote -
Addition of SIP Status Codes to CDR Reports or API Download
To enhance call center performance assessment and transparency, it is requested that SIP Status Codes be added to CDR reports or made available for download via API. This feature would enable better analysis of call data and provide valuable insights into call outcomes.
4 votes -
Agents sidebar in assigned activity
In my Schedule the Agenda sidebar, could we get it to show somewhere an Agent's assigned activity in the SHIFT TYPE. Currently If we set Activity as shift type, then it’s not showing EMAIL in the agenda.
However, if we set as activity (EMAIL) within shift, it’s visible like below showing Email in the agent sidebar
1 vote -
Auto-Conversion of Audio Files to 64 kbps Bit Rate
As part of the Contact Center’s audio file upload process, It is requested that a feature be implemented to automatically convert any input audio file into the required 64 kbps bit rate format. This would greatly enhance user convenience, particularly in time-sensitive situations such as emergencies where quick file conversion is needed.
1 vote
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