← RingCentral Ideas

Settings and activity

5 results found

  1. Give users ability to use the company main fax line number as their Fax caller ID.

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brian commented  · 

    It makes no sense that users can choose the main company number, but not the main company fax number for the fax number on a fax cover page. Please fix this.

    Brian supported this idea  · 

  2. Ability to change Company Main number type to Voice only

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian commented  · 

    We are receiving many robo/spam faxes to our main voice number. This feature is critical!

    Brian supported this idea  · 

  3. Simultaneous protocol to be added in call queue overflow

    6 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brian commented  · 

    Overflow should be an option if all current members of the queue are busy and the queue is set to simultaneous.

    Brian supported this idea  · 

  4. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brian commented  · 

    I simply want to create one schedule for our main company lines that includes holidays, have all company numbers subject to that schedule, AND route calls from specific numbers to the appropriate departments during open office hours. Without having to set up multiple holiday schedules for each queue.

    Brian supported this idea  · 

  5. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Brian supported this idea  ·