View Ring CX Realtime dashboards in minutes and seconds.
Some supervisors have requested that the Realtime inbound display dashboard shows queue times in minutes and seconds (MM:SS) rather than just seconds to make viewing these at a glance simpler.
Max Q, Avg Q etc.
Maria
shared this idea
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Charles
commented
Not sure how this wasn't a day one feature. Critical for easy dashboard use
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Chris
commented
This would be incredibly helpdesk for our Service Desk
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Wendy
commented
We need to see HH:MM:SS for reporting purposes. Displaying seconds only means we have conversions to do to ensure that we are meeting targets that are set in MM:SS.
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Stephanie
commented
We need to show HH:MM:SS for all inbound queues
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Deborah
commented
This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.
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Ben
commented
We need to show HH:MM:SS for all inbound queues.
We need to have an option, for those companies who need it, seconds only.For all dashboards, there should always be both options available.
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Debjani
commented
Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option