Settings and activity

23 results found

1. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Oct 23, 2025

2. Save custom status

   71 votes

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   Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Aug 6, 2025

3. RingCX digital report showing which page the customer initiated the digital chat from

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jun 13, 2025

4. Comments: Notification, Tallying and Coaching Insights

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   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jun 5, 2025

5. call recording and csat scores

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 18, 2025

6. edit transcripts

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   22 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 18, 2025

7. View Ring CX Realtime dashboards in minutes and seconds.

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   89 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 6, 2025
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   Debjani commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

   Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option

   Save Submitting...

8. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jan 21, 2025

9. Site specific directory, Hide the company directory from specific users only

   97 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Debjani supported this idea  ·  Nov 21, 2024

10. call score

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    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Jun 10, 2024

11. Support for SSO across multiple Entra ID tenants.

    106 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Jun 5, 2024

12. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

13. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

14. QS and pick-up rate with decimals

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

15. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani shared this idea  ·  May 29, 2024

16. Queue Answered seconds rate in RingCx Historical report

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani shared this idea  ·  May 29, 2024

17. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 10, 2024

18. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Mar 20, 2024

19. substitute Caller ID for bulk upload up to 60000

    46 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Debjani commented  ·  Dec 15, 2023  ·  Edit…  ·  Delete…

    The current design allows them to upload 20 numbers for substitute Caller ID for bulk upload,
    Partner have a situation where they need to do it for 6000 users and will like to increase this number to be
    able to bulk upload high numbers in UC portal.

    Save Submitting...

20. Allow Blocking Outbound Calls by Number

    166 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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