Settings and activity

16 results found

1. call score

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   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jun 10, 2024

2. Allow more than one source of SSO for different domains

   55 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  Jun 5, 2024

3. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   47 votes

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   6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

4. Display current date and time on Dashboards used as Wallboards

   4 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

5. QS and pick-up rate with decimals

   3 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 29, 2024

6. Dashboard view modification

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   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

7. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

8. Real time Dashboard Avg Queue time

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   9 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee shared this idea  ·  May 29, 2024

9. Dequeue setting per queue

   41 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Debjani Mukherjee supported this idea  ·  May 10, 2024

10. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani Mukherjee supported this idea  ·  Mar 20, 2024

11. substitute Caller ID for bulk upload

    1 vote

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    0 comments  ·  Events & Video » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Debjani Mukherjee shared this idea  ·  Dec 15, 2023

12. substitute Caller ID for bulk upload up to 60000

    45 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Allow Blocking Outbound Calls by Number

    105 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Call Queue Manager permissions

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Enable Multiple Group Managers

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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