← RingCentral Ideas

Settings and activity

21 results found

  1. RingCX digital report showing which page the customer initiated the digital chat from

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Debjani supported this idea  · 

  2. Comments: Notification, Tallying and Coaching Insights

    8 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  3. call recording and csat scores

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  4. edit transcripts

    15 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  5. View Ring CX Realtime dashboards in minutes and seconds.

    78 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 
    An error occurred while saving the comment
    Debjani commented  · 

    Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option

  6. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  7. Site specific directory, Hide the company directory from specific users only

    87 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  8. call score

    6 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  9. Allow more than one source of SSO for different domains

    62 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  10. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    55 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  11. Display current date and time on Dashboards used as Wallboards

    4 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Debjani supported this idea  · 

  12. QS and pick-up rate with decimals

    3 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  13. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Debjani shared this idea  · 

  14. Queue Answered seconds rate in RingCx Historical report

    9 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Debjani shared this idea  · 

  15. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  16. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Debjani supported this idea  · 

  17. substitute Caller ID for bulk upload up to 60000

    45 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Debjani commented  · 

    The current design allows them to upload 20 numbers for substitute Caller ID for bulk upload,
    Partner have a situation where they need to do it for 6000 users and will like to increase this number to be
    able to bulk upload high numbers in UC portal.

  18. Allow Blocking Outbound Calls by Number

    154 votes
    Under Review  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Call Queue Manager permissions

    12 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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