Settings and activity

25 results found

1. Scheduled Auto resync for deskphones

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jan 30, 2026

2. Remove nonsense webpage when RC Desktop plugin fails

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   22 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jan 7, 2026

3. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   15 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Oct 23, 2025

4. Save custom status

   71 votes

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   Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Aug 6, 2025

5. RingCX digital report showing which page the customer initiated the digital chat from

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jun 13, 2025

6. Comments: Notification, Tallying and Coaching Insights

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   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Jun 5, 2025

7. call recording and csat scores

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 18, 2025

8. edit transcripts

   26 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 18, 2025

9. View Ring CX Realtime dashboards in minutes and seconds.

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   97 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Debjani supported this idea  ·  Mar 6, 2025
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   Debjani commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

   Real-Time Dashboard Avg Queue time is in seconds currently, please add a minute option

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10. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Jan 21, 2025

11. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Debjani supported this idea  ·  Nov 21, 2024

12. call score

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    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Jun 10, 2024

13. Support for SSO across multiple Entra ID tenants.

    128 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Jun 5, 2024

14. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

15. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

16. QS and pick-up rate with decimals

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 29, 2024

17. Dashboard view modification

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    23 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani shared this idea  ·  May 29, 2024

18. Queue Answered seconds rate in RingCx Historical report

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani shared this idea  ·  May 29, 2024

19. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  May 10, 2024

20. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debjani supported this idea  ·  Mar 20, 2024