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133 results found

  1. Allow UK English in follow-up email

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Ben supported this idea  · 

  2. Agents Request Specific Feedback

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Ben supported this idea  · 

  3. Self Service Custom Configs (Poly)

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  4. Colour options for beer emojis

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  5. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  6. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  7. Outbound Caller ID Search

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ben supported this idea  · 

  8. Change the name "transfer to receptionist"

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Ben shared this idea  · 

  9. Remove nonsense webpage when RC Desktop plugin fails

    25 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Ben supported this idea  · 

  10. Each Idea should have unique reference to make locating and referring to easier

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Ben commented  · 

    Hi @Bob,

    Each idea has a unique identifier in two places, embedded in the URL.

    The last part of the link to this idea is:
    /50918156-each-idea-should-have-unique-reference-to-make-loc

    The number 50918156 is the unique reference.

    The other number in the URL:
    958493-phone-messaging

    Links to the product type, so the product owner can see ideas for them.
    We will ask the community team if this "ideas platform" can show this clearly on the screen, it's a good idea!

  11. phonebook role

    8 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  12. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Ben supported this idea  · 

  13. Schedule report for QoS calls data

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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  14. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Ben commented  · 

    I really like this idea and another customer needing the same.

    I have a multi-site setup where I have 200 sites (Grocery Stores)

    As an area manager based at the head office, I sometimes need to make outbound calls on behalf of a store manager.

    I need the ability to use the [main] number for each store when calling a customer back.

  15. Detailed info in Call Log or Analytics

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  16. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Ben supported this idea  · 

  18. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    28 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  19. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  20. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    150 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Admin →
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