Settings and activity

143 results found

1. RingCX Analytics Enqueue and Dequeue Report

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 5, 2026

2. Quality of Service (QoS) Portal for RingCX Calls

   86 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 2, 2026

3. call offers for the longest wait time

   233 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 2, 2026

4. Create a way to automatically pull data from a CRM like Zoho or Salesforce or vTiger to be able to automate loading of calling lists in RCX

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Ben shared this idea  ·  Oct 2, 2026

5. Caller ID Override for Callbacks in RingCX

   29 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 29, 2026

6. Ability to Filter/Export Only Chargeable Calls & Single Monthly Summary Export for High-Volume CDRs

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 28, 2026

7. Option to Automatically place call queue members to available status

   10 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 23, 2026

8. Admins to be able to delete call recordings within RingCX

   26 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 17, 2026

9. Allow us to control or add audio devices for ringing in RingCX Agent for Salesforce.

   7 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 26, 2026

10. Exclude digital identities in bulk

    7 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 3, 2026

11. Custom Recipient Selection & Follow-Up Options for Feedback Requests

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jul 24, 2026

12. Allow UK English in follow-up email

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    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 30, 2026

13. Agents Request Specific Feedback

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 30, 2026

14. Self Service Custom Configs (Poly)

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  May 22, 2026

15. Colour options for beer emojis

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 17, 2026

16. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

    12 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 12, 2026

17. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 12, 2026

18. Outbound Caller ID Search

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Feb 18, 2026

19. Change the name "transfer to receptionist"

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ben shared this idea  ·  Jan 27, 2026

20. Remove nonsense webpage when RC Desktop plugin fails

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    26 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jan 27, 2026