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76 results found

  1. View Ring CX Realtime dashboards in minutes and seconds.

    38 votes

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    Future Consideration  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben commented  · 

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

    Ben supported this idea  · 

  2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben supported this idea  · 

  3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    40 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben commented  · 

    This will be really useful!

    Ben supported this idea  · 

  4. Admins need to control RingCentral app settings

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben commented  · 

    This will be amazing for global customers as well.

    Ben supported this idea  · 

  5. Being able to search for area codes without knowing the county

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    This is the same for all customers globally.

    If I don't know what city and state I'll link together, I will struggle to find the correct area code in the US. As a UK organisation I don't know all of the cities and states in the USA. Likewise, my US counterparts don't know which Towns and counties are linked together.

  6. Have a report which shows all uses who have a divert on their phone

    25 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 

  7. RingCX - Option not to count outbound queue calls within inbound reporting stats

    18 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben supported this idea  · 

  8. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ben supported this idea  · 

  9. Site specific directory, Hide the company directory from specific users only

    48 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  10. add text to speech on message only message only extension setup screen

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben shared this idea  · 

  11. Audit Trail Enhancements

    205 votes

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    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ben shared this idea  · 

  12. Improve the overall expereince of National and International whitelisting

    53 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Ben shared this idea  · 

  13. Delay in the event after "Single Play Audio"

    16 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben supported this idea  · 

  14. Impersonated admin showing incorrectly in the audit trail

    14 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben shared this idea  · 

  15. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ben supported this idea  · 

  16. Dequeue setting per queue

    47 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben supported this idea  · 

  17. Forward caller id from Parking Lot

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Ben supported this idea  · 

  18. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben shared this idea  · 

  19. Remove missed call from queue members if answered

    212 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ben supported this idea  · 

  20. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 
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