Settings and activity

115 results found

1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   104 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 31, 2025

2. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

   4 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 31, 2025

3. Analytics report for IVR key presses

   71 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 30, 2025

4. Default new users to Standard (Role)

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 30, 2025
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   Ben commented  ·  Oct 30, 2025  ·  Edit…  ·  Delete…

   Best practice is always to start with the least number of options and most restrictions in place. Then upgrade users as needed.

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5. Automatic Update of Email "From" Address After Skill Transfer

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Ben shared this idea  ·  Oct 30, 2025

6. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 23, 2025

7. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 29, 2025

8. Pull QoS call score via API

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   22 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Ben commented  ·  Sep 15, 2025  ·  Edit…  ·  Delete…

   It would be good to have this for Video as well as calls via API.

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   Ben supported this idea  ·  Sep 15, 2025

9. Recordings Delivery Audio Format

   10 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Sep 11, 2025

10. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben commented  ·  Sep 5, 2025  ·  Edit…  ·  Delete…

    Current process is way too manual.

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    Ben supported this idea  ·  Sep 5, 2025

11. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Sep 3, 2025

12. QoS for VIDEO is no longer drilling down correctly

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ben shared this idea  ·  Sep 1, 2025

13. bye

    29 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Sep 1, 2025

14. Hidding Columns in Reports to produc more complex Calculations

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben commented  ·  Sep 1, 2025  ·  Edit…  ·  Delete…

    If you look at Metrics In Column, it would be really good to have the checkbox "visible" there, this way, it's part of the build process and as @Gareth said, we can do a lot of nested complex calculations across various parameters.

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    Ben supported this idea  ·  Sep 1, 2025

15. Within Reporting use the Standard Time format of hh:mm:ss

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    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 28, 2025
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    Ben commented  ·  Aug 28, 2025  ·  Edit…  ·  Delete…

    Yes, this would be good to have in ISO time format so we can then use it in Excel and Libre Office for reporting and analytics.

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16. Support for SSO across multiple Entra ID tenants.

    106 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 27, 2025

17. Silence Transcribing Announcement

    59 votes

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    New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 27, 2025

18. Social Media Comment Threads - Lock Ability

    31 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 15, 2025

19. Reduce the loading time for RC embedded app in Microsoft Teams

    22 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 8, 2025

20. INTERCEPT

    31 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Aug 6, 2025