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108 results found

  1. Pull QoS call score via API

    21 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben commented  · 

    It would be good to have this for Video as well as calls via API.

    Ben supported this idea  · 

  2. Recordings Delivery Audio Format

    9 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  3. Bulk license transfer for Cost Center

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    Current process is way too manual.

    Ben supported this idea  · 

  4. User Status Details

    27 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. QoS for VIDEO is no longer drilling down correctly

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben shared this idea  · 

  6. bye

    22 votes

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    New  ·  2 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben supported this idea  · 

  7. Hidding Columns in Reports to produc more complex Calculations

    2 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ben commented  · 

    If you look at Metrics In Column, it would be really good to have the checkbox "visible" there, this way, it's part of the build process and as @Gareth said, we can do a lot of nested complex calculations across various parameters.

    Ben supported this idea  · 

  8. Within Reporting use the Standard Time format of hh:mm:ss

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 
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    Ben commented  · 

    Yes, this would be good to have in ISO time format so we can then use it in Excel and Libre Office for reporting and analytics.

  9. Support for SSO across multiple Entra ID tenants.

    103 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  10. Silence Transcribing Announcement

    53 votes

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    New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ben supported this idea  · 

  11. Social Media Comment Threads - Lock Ability

    31 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ben supported this idea  · 

  12. Reduce the loading time for RC embedded app in Microsoft Teams

    16 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  13. INTERCEPT

    27 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ben supported this idea  · 

  14. Option to schedule the user invite email to be sent on a specific date.

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    I may be missing something, but this is already in RIngCentral when you add a user.

    Please can you confirm if you mean this in another part of the RingCentral suite - this screenshot is in RingCentral RingEX.

    If you need more help, have a look at this KB:
    https://support.ringcentral.com/article-v2/Adding-user-extensions-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

    On this page, search for "Schedule invite".

    If this is NOT what you are needing, please can you update your request so we can ensure one of the team look into this for you.

    Thank you for being an active member of the RingCentral user community and sharing your ideas! Working together, we will make the system even better.

    Ben supported this idea  · 

  15. Grant Remote Control Access to Shared Screen via website not app

    20 votes

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    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Ben commented  · 

    I have a lot of clients who will use this for remotely supporting staff who have full RC accounts, but don't have the RingCentral app installed (uses J.W.app)

    Ben supported this idea  · 

  16. Modify the text in the subscription email

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Ben supported this idea  · 

  17. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    14 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ben supported this idea  · 

  18. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    21 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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  20. Make EMAIL ADDRESS an available Column in NICE Digital interactions

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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