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127 results found

  1. Change the name "transfer to receptionist"

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Ben shared this idea  · 

  2. Remove nonsense webpage when RC Desktop plugin fails

    21 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Ben supported this idea  · 

  3. Each Idea should have unique reference to make locating and referring to easier

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Ben commented  · 

    Hi @Bob,

    Each idea has a unique identifier in two places, embedded in the URL.

    The last part of the link to this idea is:
    /50918156-each-idea-should-have-unique-reference-to-make-loc

    The number 50918156 is the unique reference.

    The other number in the URL:
    958493-phone-messaging

    Links to the product type, so the product owner can see ideas for them.
    We will ask the community team if this "ideas platform" can show this clearly on the screen, it's a good idea!

  4. phonebook role

    8 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  5. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    16 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Ben supported this idea  · 

  6. Schedule report for QoS calls data

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben supported this idea  · 

  7. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Ben commented  · 

    I really like this idea and another customer needing the same.

    I have a multi-site setup where I have 200 sites (Grocery Stores)

    As an area manager based at the head office, I sometimes need to make outbound calls on behalf of a store manager.

    I need the ability to use the [main] number for each store when calling a customer back.

  8. Detailed info in Call Log or Analytics

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  9. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  10. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Ben supported this idea  · 

  11. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  13. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    120 votes

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    Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    7 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional


    As an admin, you can specify which questions are optional v/s required. See the attached screenshot.


    Key benefits of this feature include:

    • Ensures consistent evaluations by making critical questions mandatory
    • Enables flexible scoring with optional questions for non-applicable scenarios
    • Gives admins tighter control over quality standards and compliance requirements


    Ben supported this idea  · 

  15. Analytics report for IVR key presses

    75 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Default new users to Standard (Role)

    17 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    Best practice is always to start with the least number of options and most restrictions in place. Then upgrade users as needed.

  17. Automatic Update of Email "From" Address After Skill Transfer

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ben shared this idea  · 

  18. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    15 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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  19. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Pull QoS call score via API

    25 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben commented  · 

    It would be good to have this for Video as well as calls via API.

    Ben supported this idea  · 
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